System Alert: Standard 837 - Production (O2) - Processing

Incident Report for FEPOC Status Page

Resolved

Current Status
This issue is resolved. We will continue to monitor performance.

How This Impacts You

All backlogged Standard 837 Bulk claims have been processed.

For questions or assistance, please visit the Technical Support page on FEPOC BlueWeb.
Posted Apr 22, 2026 - 08:49 EDT

Investigating

Plan Impact
Plans and partners are experiencing system unavailability

What Is Happening?
FEPOC is investigating an issue with a delay in Standard 837 Bulk Claim’s Processing for Process date of 04/21. The backlogged Claims will be processed with tomorrow’s process date 04/22.

Who Is Affected?
All Plans

How This Impacts You
Users may experience delays when viewing Standard 837 Batch and Bulk claims and receiving their associated 837 EDI Acknowledgements and Claim Responses Records (CRRs).

Current Status
We will provide you with an update on the situation when the issue is resolved.

For questions or assistance, please visit the Technical Support page on FEPOC BlueWeb.
Posted Apr 22, 2026 - 01:26 EDT
This incident affected: Data Exchange (Prod) (Bulk Batch (Plans and BCBSA FEP) (Prod)) and Claims (Prod) (Claims Intake Processor (Prod)).
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