Partial System Outage

About This Site

Use the information on this page for real-time updates on the status of our technical product health. The dashboard below aligns with the FEPOC Digital Products Catalog, including multiple key components. It demonstrates our commitment to transparency, keeping you informed about outages and product-maintenance activities.


For questions or assistance, please visit the Technical Support page on FEPOC BlueWeb.

Uptime over the past 90 days. View historical uptime.
CCTI (Prod) Operational
90 days ago
99.77 % uptime
Today
Plan Documents (Prod) Operational
90 days ago
99.77 % uptime
Today
Fire (Prod) Operational
90 days ago
99.85 % uptime
Today
Tableau (Prod) Operational
90 days ago
99.77 % uptime
Today
Security Reports (Prod) Operational
90 days ago
99.78 % uptime
Today
Advantage Suite (Prod) Operational
90 days ago
99.71 % uptime
Today
Advantage Suite LITE (Prod) Operational
90 days ago
99.74 % uptime
Today
Claims (Prod) Operational
90 days ago
99.74 % uptime
Today
Claim Adjudication Engine (CAE) (Prod) Operational
90 days ago
99.64 % uptime
Today
Claims Intake Processor (Prod) Operational
90 days ago
99.82 % uptime
Today
Post Adjudication Manager (PAM) (Prod) Operational
90 days ago
99.67 % uptime
Today
FEPDirect Claims (Prod) Operational
90 days ago
99.8 % uptime
Today
FEPDirect Retrieval (Prod) Operational
90 days ago
99.77 % uptime
Today
Customer and Member Services (Prod) Major Outage
90 days ago
99.4 % uptime
Today
CareCoordination360 (Prod) Operational
90 days ago
99.75 % uptime
Today
Inquiry360 (Prod) Operational
90 days ago
99.65 % uptime
Today
Member360 (Prod) Operational
90 days ago
98.89 % uptime
Today
Communication and Engagement Center / SMC (Prod) Operational
90 days ago
99.84 % uptime
Today
Customer eService (Prod) Operational
90 days ago
98.94 % uptime
Today
Member Services Exchange Hub (Prod) Major Outage
90 days ago
99.33 % uptime
Today
Data Exchange (Prod) Operational
90 days ago
99.95 % uptime
Today
Bulk Batch (Plans and BCBSA FEP) (Prod) Operational
90 days ago
100.0 % uptime
Today
Bulk Batch -Third Party (Prod) Operational
90 days ago
100.0 % uptime
Today
B2B HIPAA Exchange (Prod) Operational
90 days ago
100.0 % uptime
Today
BlueExchange® (BX) (Prod) Operational
90 days ago
99.62 % uptime
Today
FEPExpress Messaging Services (FEMS)(Prod) Operational
90 days ago
100.0 % uptime
Today
Application Programming Interface Manager (APIM) (Prod) Operational
90 days ago
100.0 % uptime
Today
External/Internal APIs (Prod) Operational
90 days ago
100.0 % uptime
Today
COB Smart Integration (Prod) Operational
90 days ago
100.0 % uptime
Today
Medicare Plan Integration & CMS Exchange (Prod) Operational
90 days ago
100.0 % uptime
Today
Data Products (Prod) Operational
90 days ago
99.05 % uptime
Today
Claims Processing (Prod) Operational
90 days ago
99.91 % uptime
Today
DataBasics (Prod) Operational
90 days ago
100.0 % uptime
Today
Customer Service (Prod) Operational
90 days ago
98.12 % uptime
Today
Field Services (Prod) Operational
90 days ago
99.98 % uptime
Today
Telephone Consumer Protection Act (TCPA) (Prod) Operational
90 days ago
98.14 % uptime
Today
FEP® BlueExchange® Reporting Operational
90 days ago
98.14 % uptime
Today
Enrollment (Prod) Operational
90 days ago
99.84 % uptime
Today
FEPDirect Enrollment (Prod) Operational
90 days ago
99.4 % uptime
Today
Enrollment Core Processor (Prod) Operational
90 days ago
100.0 % uptime
Today
Fulfillment (Prod) Operational
90 days ago
100.0 % uptime
Today
Intake & Workflow (Prod) Operational
90 days ago
99.83 % uptime
Today
Integrated Distributions (Prod) Operational
90 days ago
100.0 % uptime
Today
FEPDirect Retrieval (Prod) Operational
90 days ago
99.81 % uptime
Today
Enterprise Products (Prod) Operational
90 days ago
99.56 % uptime
Today
Claims Audit Monitoring Tool (CAMT) (Prod) Operational
90 days ago
99.83 % uptime
Today
Quality Assurance Review (QAR) (Prod) Operational
90 days ago
99.84 % uptime
Today
Self-Service Reporting (Prod) Operational
90 days ago
98.14 % uptime
Today
Compass (AI chatbot) Operational
90 days ago
100.0 % uptime
Today
FEPOC BlueWeb (Prod) Operational
90 days ago
99.98 % uptime
Today
FEPOC Plan Test Operational
90 days ago
100.0 % uptime
Today
Plan Test Operational
90 days ago
100.0 % uptime
Today
FEPOC Pilot (P2) Operational
90 days ago
100.0 % uptime
Today
Contact Center Services Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Plan Test (C2) – Data Refresh – Update Aug 21, 2026 18:00 - Aug 26, 2026 20:00 EDT

What Is Happening?
The Data Refresh for C2 has 99% of Production Enrollment data and 10% of Production Claims History data, as of June 28, 2026. Enrollment data and Claims History data for testing Plan IDs (i.e. ID Numbers that begin with R8 or R9) are also current as of June 28, 2026.

Who Is Affected?
All Plans

How This Impacts You
All Products and reports are available except the following Products and reports that will be unavailable through Wednesday, August 26, 2026:
• Member360
• Inquiry360
• CareCoordination360
• B2B Batch Balance Report
• B2B MQ Translation Error Report

For questions or assistance, please visit the Technical Support page on FEPOC BlueWeb.
Posted on Aug 21, 2026 - 17:41 EDT

External APIs–Production (O2)– Availability – August 23, 2026 – Monthly Patching Aug 23, 2026 04:00-09:00 EDT

What Is Happening?
The FEPOC will be performing a monthly patch update to the External APIs in Production (O2) on Sunday, August 23, 2026, according to the schedule below.

Who Is Affected?
All Plans and Partners

How This Impacts You
External APIs will be unavailable in Production (O2) from 4:00 a.m. through 9:00 a.m. Eastern Time.

For questions or assistance, please visit the Technical Support page on FEPOC BlueWeb.
Posted on Aug 21, 2026 - 16:47 EDT

Aug 22, 2026

DX Release 3 2026 – Production (O2) – Implementation – August 22, 2026
Completed - The scheduled maintenance has been completed.
Aug 22, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 22, 01:30 EDT
Scheduled - What Is Happening?
The FEPOC will be performing planned system maintenance from 01:30 a.m. to 05:00 p.m. Eastern Time (ET) on Saturday August 22, 2026

Who Is Affected?
All Plans and Partners

How This Impacts You
During this time users may experience intermittent access issues to the following:

Secure Message Center (SMC)
Customer eService
External/Internal APIs
Aug 14, 12:22 EDT

Aug 21, 2026

No incidents reported.

Aug 20, 2026

No incidents reported.

Aug 19, 2026

System Alert: FEPExpress Messaging Service (FEMS) - Plan test(C2) - Slowness
Resolved - Current Status
The FEPOC has resolved low response issues in the FEPExpress Messaging Service (FEMS) in Plan Test (C2). Teams will continue to monitor systems closely.

For questions or assistance, please visit the Technical Support page on FEPOC BlueWeb.
Aug 19, 12:08 EDT
Investigating - Plan Impact
Plans and partners are experiencing slow system performance

What Is Happening?
The FEPOC is investigating slow response issues in the FEPExpress Messaging Service (FEMS) in Plan Test (C2).

Who Is Affected?
All Plans

How This Impacts You
Plans are receiving slow responses when accessing the FEMS applications.

Current Status
We will provide you with an update on the situation when the issue is resolved.

For questions or assistance, please visit the Technical Support page on FEPOC BlueWeb.
Aug 19, 09:08 EDT

Aug 18, 2026

No incidents reported.

Aug 17, 2026

No incidents reported.

Aug 16, 2026

No incidents reported.

Aug 15, 2026

Elevated Bulk Claims Volume Expected Friday, August 14, 11:00 p.m. - 12:30 a.m. ET
Completed - The scheduled maintenance has been completed.
Aug 15, 00:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 14, 23:00 EDT
Scheduled - This is an informational advisory.

FEP has been notified that a Plan intends to submit a significant volume of Bulk claims transactions beginning at approximately 11:00 p.m. Eastern Time (ET) on Friday, August 14.

All FEP® systems are operating normally, and no maintenance activities are scheduled during this timeframe.
As a result, transaction processing during this period may experience higher-than-normal volumes, which could lead to delays in MQ-Bulk and SFTP-Batch claims processing and/or acknowledgments and claim response records for claims submitted after 11:00 p.m. ET.

At this time, no impact is anticipated for files or transactions received prior to 11:00 p.m. ET. Plans whose normal submission schedules occur earlier in the evening are not expected to experience any disruption.

For questions or assistance, please visit the Technical Support page on FEPOC BlueWeb.
Aug 14, 13:48 EDT

Aug 14, 2026

System Alert: FEPDirect – Production (O2) – 2FA Authentication Issue
Postmortem - Read details
Aug 17, 11:48 EDT
Resolved - Current Status
The issue related to the email security platform (Proofpoint) used by the Plan and Partner organizations has been resolved.

Plan and Partner users will receive the MFA authentication emails required to log in to the FEPDirect application.

For questions or assistance, please visit the Technical Support page on FEPOC BlueWeb.
Aug 14, 15:00 EDT
Monitoring - Current Status
Plans and Partners should now be able to log in. If you were previously unable to access FEPDirect, please try logging in again.

FEPOC is unable to directly resolve this issue because it originates within the partner organization's email security platform (Proofpoint).

For questions or assistance, please visit the Technical Support page on FEPOC BlueWeb.
Aug 14, 11:37 EDT
Investigating - Plan Impact
Plans and Partners are currently experiencing Two-Factor Authentication(2FA) login issues in FEPDirect.

What Is Happening?
FEPOC is aware of an issue affecting email delivery to some Plans and Partners, including emails used for MFA authentication logging into FEPDirect and other applications. The issue is related to the email security platform used by Plan and Partner organizations. Proofpoint has posted an incident notification regarding the problem.

Who Is Affected?
All Plans

Current Status
FEPOC is unable to directly resolve this issue because it originates within the email security platform used by the partner organization.

For questions or assistance, please visit the Technical Support page on FEPOC BlueWeb.
Aug 14, 11:14 EDT

Aug 13, 2026

No incidents reported.

Aug 12, 2026

No incidents reported.

Aug 11, 2026

No incidents reported.

Aug 10, 2026

No incidents reported.

Aug 9, 2026

No incidents reported.

Aug 8, 2026

No incidents reported.

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FEP, Federal Employee Program and FEP Operations Center are the lawful trademarks of the Blue Cross and Blue Shield Association and are used by the Service Benefit Plan Administrative Services Corporation with permission.
FEPOC is a service mark of the Blue Cross and Blue Shield Association and is used by the Service Benefit Plan Administrative Services Corporation with permission.