Update - Current Status
We are currently investigating an issue that may impact the processing of Void Claim and Adjust Claim transactions in FEPDirect Claims. Our technical teams have identified the root cause and are actively validating a corrective solution prior to deployment.
Temporary Workaround
While the fix is being finalized, users should use the mouse to select action buttons (such as Next, Submit, or Confirm) when processing Void or Adjust Claim. Please do not use the Enter key to navigate through transaction screens, as this may cause intermittent transaction processing issues.
Impact
The issue primarily affects Void Claim and Adjust Claim processing and may also impact on certain other claim transaction types under similar conditions.
Resolution Plan
A permanent application fix has been developed and is currently undergoing validation testing. Once testing is successfully completed, we will provide further communication regarding the deployment timeline.
We appreciate your patience and cooperation as we complete this effort.
For questions or assistance, please visit the Technical Support page on FEPOC BlueWeb.
Oct 14, 2026 - 15:36 EDT
We are currently investigating an issue that may impact the processing of Void Claim and Adjust Claim transactions in FEPDirect Claims. Our technical teams have identified the root cause and are actively validating a corrective solution prior to deployment.
Temporary Workaround
While the fix is being finalized, users should use the mouse to select action buttons (such as Next, Submit, or Confirm) when processing Void or Adjust Claim. Please do not use the Enter key to navigate through transaction screens, as this may cause intermittent transaction processing issues.
Impact
The issue primarily affects Void Claim and Adjust Claim processing and may also impact on certain other claim transaction types under similar conditions.
Resolution Plan
A permanent application fix has been developed and is currently undergoing validation testing. Once testing is successfully completed, we will provide further communication regarding the deployment timeline.
We appreciate your patience and cooperation as we complete this effort.
For questions or assistance, please visit the Technical Support page on FEPOC BlueWeb.
Oct 14, 2026 - 15:36 EDT
Monitoring - Current Status
The investigation remains ongoing. We are working closely with our business and technical teams to validate findings and determine any necessary corrective actions.
We will provide another update as soon as the analysis is complete or if any information requiring Plan action is identified.
For questions or assistance, please visit the Technical Support page on FEPOC BlueWeb.
Oct 14, 2026 - 11:53 EDT
The investigation remains ongoing. We are working closely with our business and technical teams to validate findings and determine any necessary corrective actions.
We will provide another update as soon as the analysis is complete or if any information requiring Plan action is identified.
For questions or assistance, please visit the Technical Support page on FEPOC BlueWeb.
Oct 14, 2026 - 11:53 EDT
Identified - Plan Impact
Plans and partners might experience system issues.
What Is Happening?
Plan Users may experience issues when attempting to perform Void Claim transactions in FEPDirect Claims application in Production (O2). Plan reported that the claim detail section did not render correctly, preventing users from successfully completing the void process.
Following recent production changes, users attempting to void claims may encounter unexpected screen behavior, including:
• Missing or improperly rendered claim line details.
• Excessive page loading and repeated system requests.
• Inability to complete the Void Claim transaction successfully.
Who Is Affected?
All Plans
How This Impacts You
Users may be unable to successfully void claims due to missing claim line information and abnormal screen rendering behavior. This may delay claim correction activities and impact operational workflows that rely on the Void Claim function. Other claim-related functions appeared to continue operating normally.
Current Status
This issue is under investigation. Plans will receive an update when the issue is resolved.
For questions or assistance, please visit the Technical Support page on FEPOC BlueWeb.
Oct 13, 2026 - 14:56 EDT
Plans and partners might experience system issues.
What Is Happening?
Plan Users may experience issues when attempting to perform Void Claim transactions in FEPDirect Claims application in Production (O2). Plan reported that the claim detail section did not render correctly, preventing users from successfully completing the void process.
Following recent production changes, users attempting to void claims may encounter unexpected screen behavior, including:
• Missing or improperly rendered claim line details.
• Excessive page loading and repeated system requests.
• Inability to complete the Void Claim transaction successfully.
Who Is Affected?
All Plans
How This Impacts You
Users may be unable to successfully void claims due to missing claim line information and abnormal screen rendering behavior. This may delay claim correction activities and impact operational workflows that rely on the Void Claim function. Other claim-related functions appeared to continue operating normally.
Current Status
This issue is under investigation. Plans will receive an update when the issue is resolved.
For questions or assistance, please visit the Technical Support page on FEPOC BlueWeb.
Oct 13, 2026 - 14:56 EDT
About This Site
Use the information on this page for real-time updates on the status of our technical product health. The dashboard below aligns with the FEPOC Digital Products Catalog, including multiple key components. It demonstrates our commitment to transparency, keeping you informed about outages and product-maintenance activities.
For questions or assistance, please visit the Technical Support page on FEPOC BlueWeb.
CCTI (Prod)
Operational
Plan Documents (Prod)
Operational
Fire (Prod)
Operational
Tableau (Prod)
Operational
Security Reports (Prod)
Operational
Advantage Suite (Prod)
Operational
Advantage Suite LITE (Prod)
Operational
Claims (Prod)
Degraded Performance
Claim Adjudication Engine (CAE) (Prod)
Operational
Claims Intake Processor (Prod)
Operational
Post Adjudication Manager (PAM) (Prod)
Operational
FEPDirect Claims (Prod)
Degraded Performance
FEPDirect Retrieval (Prod)
Operational
Customer and Member Services (Prod)
Operational
CareCoordination360 (Prod)
Operational
Inquiry360 (Prod)
Operational
Member360 (Prod)
Operational
Communication and Engagement Center / SMC (Prod)
Operational
Customer eService (Prod)
Operational
Member Services Exchange Hub (Prod)
Operational
Data Exchange (Prod)
Operational
Bulk Batch (Plans and BCBSA FEP) (Prod)
Operational
Bulk Batch -Third Party (Prod)
Operational
B2B HIPAA Exchange (Prod)
Operational
BlueExchange® (BX) (Prod)
Operational
FEPExpress Messaging Services (FEMS)(Prod)
Operational
Application Programming Interface Manager (APIM) (Prod)
Operational
External/Internal APIs (Prod)
Operational
COB Smart Integration (Prod)
Operational
Medicare Plan Integration & CMS Exchange (Prod)
Operational
Data Products (Prod)
Operational
Claims Processing (Prod)
Operational
DataBasics (Prod)
Operational
Customer Service (Prod)
Operational
Field Services (Prod)
Operational
Telephone Consumer Protection Act (TCPA) (Prod)
Operational
FEP® BlueExchange® Reporting
Operational
Enrollment (Prod)
Operational
FEPDirect Enrollment (Prod)
Operational
Enrollment Core Processor (Prod)
Operational
Fulfillment (Prod)
Operational
Intake & Workflow (Prod)
Operational
Integrated Distributions (Prod)
Operational
FEPDirect Retrieval (Prod)
Operational
Enterprise Products (Prod)
Operational
Claims Audit Monitoring Tool (CAMT) (Prod)
Operational
Quality Assurance Review (QAR) (Prod)
Operational
Self-Service Reporting (Prod)
Operational
Compass (AI chatbot)
Operational
FEPOC BlueWeb (Prod)
Operational
FEPOC Plan Test
Operational
Plan Test
Operational
FEPOC Pilot (P2)
Operational
Contact Center Services
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.