All Systems Operational

About This Site

Use the information on this page for real-time updates on the status of our technical product health. The dashboard below aligns with the FEPOC Digital Products Catalog, including multiple key components. It demonstrates our commitment to transparency, keeping you informed about outages and product-maintenance activities.


For questions or assistance, please visit the Technical Support page on FEPOC BlueWeb.

Uptime over the past 90 days. View historical uptime.
CCTI (Prod) Operational
90 days ago
99.45 % uptime
Today
Plandocs (Prod) Operational
90 days ago
99.75 % uptime
Today
Fire (Prod) Operational
90 days ago
99.8 % uptime
Today
Tableau (Prod) Operational
90 days ago
99.8 % uptime
Today
Security Reports (Prod) Operational
90 days ago
99.73 % uptime
Today
Advantage Suite (Prod) Operational
90 days ago
98.18 % uptime
Today
Advantage Suite LITE (Prod) Operational
90 days ago
99.2 % uptime
Today
Claims (Prod) Operational
90 days ago
99.71 % uptime
Today
Claim Adjudication Engine (CAE) (Prod) Operational
90 days ago
99.82 % uptime
Today
Claims Intake Processor (Prod) Operational
90 days ago
100.0 % uptime
Today
Post Adjudication Manager (PAM) (Prod) Operational
90 days ago
99.24 % uptime
Today
FEPDirect Claims (Prod) Operational
90 days ago
99.78 % uptime
Today
FEPDirect Retrieval (Prod) Operational
90 days ago
99.72 % uptime
Today
Customer and Member Services (Prod) Operational
90 days ago
99.19 % uptime
Today
CareCoordination360 (Prod) Operational
90 days ago
99.53 % uptime
Today
Inquiry360 (Prod) Operational
90 days ago
99.6 % uptime
Today
Member360 (Prod) Operational
90 days ago
98.0 % uptime
Today
Communication and Engagement Center / SMC (Prod) Operational
90 days ago
99.63 % uptime
Today
Customer eService (Prod) Operational
90 days ago
99.03 % uptime
Today
Member Services Exchange Hub (Prod) Operational
90 days ago
99.34 % uptime
Today
Data Exchange (Prod) Operational
90 days ago
99.95 % uptime
Today
Bulk Batch (Plans and BCBSA FEP) (Prod) Operational
90 days ago
100.0 % uptime
Today
Bulk Batch -Third Party (Prod) Operational
90 days ago
100.0 % uptime
Today
B2B HIPAA Exchange (Prod) Operational
90 days ago
100.0 % uptime
Today
BlueExchange® (BX) (Prod) Operational
90 days ago
99.57 % uptime
Today
FEPExpress Messaging Services (FEMS)(Prod) Operational
90 days ago
100.0 % uptime
Today
Application Programming Interface Manager (APIM) (Prod) Operational
90 days ago
100.0 % uptime
Today
External/Internal APIs (Prod) Operational
90 days ago
100.0 % uptime
Today
COB Smart Integration (Prod) Operational
90 days ago
100.0 % uptime
Today
Medicare Plan Integration & CMS Exchange (Prod) Operational
90 days ago
100.0 % uptime
Today
Data Products (Prod) Operational
90 days ago
98.82 % uptime
Today
Claims Processing (Prod) Operational
90 days ago
99.98 % uptime
Today
DataBasics (Prod) Operational
90 days ago
100.0 % uptime
Today
Customer Service (Prod) Operational
90 days ago
97.93 % uptime
Today
Field Services (Prod) Operational
90 days ago
99.98 % uptime
Today
Telephone Consumer Protection Act (TCPA) (Prod) Operational
90 days ago
97.11 % uptime
Today
FEP® BlueExchange® Reporting Operational
90 days ago
97.95 % uptime
Today
Enrollment (Prod) Operational
90 days ago
99.79 % uptime
Today
FEPDirect Enrollment (Prod) Operational
90 days ago
99.22 % uptime
Today
Enrollment Core Processor (Prod) Operational
90 days ago
100.0 % uptime
Today
Fulfillment (Prod) Operational
90 days ago
100.0 % uptime
Today
Intake & Workflow (Prod) Operational
90 days ago
99.79 % uptime
Today
Integrated Distributions (Prod) Operational
90 days ago
100.0 % uptime
Today
FEPDirect Retrieval (Prod) Operational
90 days ago
99.72 % uptime
Today
Enterprise Products (Prod) Operational
90 days ago
99.5 % uptime
Today
Claims Audit Monitoring Tool (CAMT) (Prod) Operational
90 days ago
99.77 % uptime
Today
Quality Assurance Review (QAR) (Prod) Operational
90 days ago
99.77 % uptime
Today
Self-Service Reporting (Prod) Operational
90 days ago
97.95 % uptime
Today
Compass (AI chatbot) Operational
90 days ago
100.0 % uptime
Today
FEPOC BlueWeb (Prod) Operational
90 days ago
100.0 % uptime
Today
FEPOC Plan Test Operational
90 days ago
100.0 % uptime
Today
Plan Test Operational
90 days ago
100.0 % uptime
Today
Contact Center Services Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jun 21, 2026

No incidents reported today.

Jun 20, 2026

No incidents reported.

Jun 19, 2026

No incidents reported.

Jun 18, 2026

No incidents reported.

Jun 17, 2026

No incidents reported.

Jun 16, 2026
System Alert: FEP Insights - Production (O2) - Data Load Delay
Resolved - Current Status
This issue has been resolved. We will continue to monitor performance.

How This Impacts You
All related reports can now be run with the most recent data.

For questions or assistance, please visit the Technical Support page on FEPOC BlueWeb.
Jun 16, 10:51 EDT
Investigating - Plan Impact
Plans and partners are experiencing report unavailability.

What Is Happening?
Daily claims and enrollment data loads are delayed in FEP® Insights.

Who Is Affected?
All Plans

How This Impacts You
As a result, transactions in Claims Processing are current only as of Saturday, June 13, 2026.

Note: The Open Claims Inventory dashboard in Claims Processing is current.

Current Status
We are addressing this issue, and an update will be provided by 4:00 p.m. Eastern Time today, June 16, 2026.

For questions or assistance, please visit the Technical Support page on FEPOC BlueWeb.
Jun 16, 09:49 EDT
Jun 15, 2026

No incidents reported.

Jun 14, 2026

No incidents reported.

Jun 13, 2026
System Alert: Standard 837 - Production (O2) - Processing
Resolved - Current Status
This issue is resolved. We will continue to monitor performance.

How This Impacts You
All backlogged Standard 837 bulk claims have been processed.

For questions or assistance, please visit the Technical Support page on FEPOC BlueWeb.
Jun 13, 09:43 EDT
Investigating - Plan Impact
Plans and partners are experiencing system unavailability.

What Is Happening?
The FEPOC is investigating an issue causing a delay with Processing Standard 837 Bulk Claims sent Between 6/12/2026 23:50 ET and 6/13/2026 01:00 AM ET in the Production environment.

Who Is Affected?
All Plans

How This Impacts You
Users may experience delays when viewing Standard 837 Bulk claims and receiving their associated 837 EDI Acknowledgements and Claim Responses Records.

Current Status
We will provide you with an update on the situation within two hours or when the issue is resolved.

For questions or assistance, please visit the Technical Support page on FEPOC BlueWeb.
Jun 13, 03:16 EDT
Jun 12, 2026

No incidents reported.

Jun 11, 2026

No incidents reported.

Jun 10, 2026

No incidents reported.

Jun 9, 2026
System Alert: Member360 – Production (O2) – Availability
Resolved - Current Status
This issue is resolved. We will continue to monitor performance.

For questions or assistance, please visit the Technical Support page on FEPOC BlueWeb.
Jun 9, 10:00 EDT
Investigating - Plan Impact
Plans and partners are experiencing [choose one below].
• System Unavailability

What Is Happening?
The FEPOC is investigating an issue in the Member360 application in the Production (O2) environment.  

Who Is Affected?
[choose one below]
All Plans

How This Impacts You
Plans are receiving an error message when trying to retrieve benefits information.

Current Status
We are addressing this issue, and an update will be provided when it is resolved. 

For questions or assistance, please visit the Technical Support page on FEPOC BlueWeb.
Jun 9, 09:23 EDT
Jun 8, 2026

No incidents reported.

Jun 7, 2026
Emergency System Maintenance - Member360 Infrastructure
Completed - The scheduled maintenance has been completed.
Jun 7, 09:22 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 7, 07:00 EDT
Scheduled - What Is Happening?
FEPOC will perform emergency infrastructure maintenance for Member360 on Sunday, June 7 at 7 AM ET during the planned maintenance window. This activity is to replace a missing node and further strengthen system capacity and resilience. The team will leverage load balancing to maintain system availability throughout the process. While no outage is expected, controlled failover and load balancing validation will be performed as part of this work. All validation, and rollback procedures have been planned in advance to support a controlled change window.

Who Is Affected?
All Plans.

How This Impacts You
We do not anticipate any disruption to customer-facing services. However, during load balancing and failover testing, some existing sessions may briefly disconnect and reconnect as traffic is redistributed. If unexpected issues occur, technical teams will work to resolve them immediately. If stability cannot be quickly restored, the change will be rolled back and the node removed to return the system to its prior state.

Current Status
Updates will be posted to the notifications page as maintenance progresses. A follow-up confirmation will be provided once maintenance is complete and system stability is confirmed. Thank you for your understanding as we take proactive steps to strengthen system performance and reliability.
Jun 5, 15:40 EDT
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FEP, Federal Employee Program and FEP Operations Center are the lawful trademarks of the Blue Cross and Blue Shield Association and are used by the Service Benefit Plan Administrative Services Corporation with permission.
FEPOC is a service mark of the Blue Cross and Blue Shield Association and is used by the Service Benefit Plan Administrative Services Corporation with permission.