All Systems Operational
About This Site
Use the information on this page for real-time updates on the status of our technical product health. The dashboard below aligns with the FEPOC Digital Products Catalog, including multiple key components. It demonstrates our commitment to transparency, keeping you informed about outages and product-maintenance activities.
For questions or assistance, please visit the Technical Support page on FEPOC BlueWeb.
CCTI (Prod)
Operational
Plandocs (Prod)
Operational
Fire (Prod)
Operational
Tableau (Prod)
Operational
Security Reports (Prod)
Operational
Claims (Prod)
Operational
Claim Adjudication Engine (CAE) (Prod)
Operational
Claims Intake Processor (Prod)
Operational
Post Adjudication Manager (PAM) (Prod)
Operational
FEPDirect Claims (Prod)
Operational
FEPDirect Retrieval (Prod)
Operational
Customer and Member Services (Prod)
Operational
CareCoordination360 (Prod)
Operational
Inquiry360 (Prod)
Operational
Member360 (Prod)
Operational
Communication and Engagement Center / SMC (Prod)
Operational
Customer eService (Prod)
Operational
Member Services Exchange Hub (Prod)
Operational
Data Exchange (Prod)
Operational
Bulk Batch (Plans and BCBSA FEP) (Prod)
Operational
Bulk Batch -Third Party (Prod)
Operational
B2B HIPAA Exchange (Prod)
Operational
BlueExchange® (BX) (Prod)
Operational
FEPExpress Messaging Services (FEMS)(Prod)
Operational
Application Programming Interface Manager (APIM) (Prod)
Operational
External/Internal APIs (Prod)
Operational
COB Smart Integration (Prod)
Operational
Medicare Plan Integration & CMS Exchange (Prod)
Operational
Data Products (Prod)
Operational
Claims Processing (Prod)
Operational
DataBasics (Prod)
Operational
Customer Service (Prod)
Operational
Field Services (Prod)
Operational
Telephone Consumer Protection Act (TCPA) (Prod)
Operational
FEP® BlueExchange® Reporting
Operational
Enrollment (Prod)
Operational
FEPDirect Enrollment (Prod)
Operational
Enrollment Core Processor (Prod)
Operational
Fulfillment (Prod)
Operational
Intake & Workflow (Prod)
Operational
Integrated Distributions (Prod)
Operational
FEPDirect Retrieval (Prod)
Operational
Enterprise Products (Prod)
Operational
Claims Audit Monitoring Tool (CAMT) (Prod)
Operational
Quality Assurance Review (QAR) (Prod)
Operational
Self-Service Reporting (Prod)
Operational
Compass (AI chatbot)
Operational
FEPOC BlueWeb (Prod)
Operational
FEPOC Plan Test
Operational
Plan Test
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
All Products – All Environments – Availability – March 7, 2026 Mar 7, 2026 05:30-13:00 EST
Plan Impact
Plans and partners could experience system unavailability.
What Is Happening?
The FEPOC will be performing an F5 security system upgrade in all environments on Saturday, March 7, 2026, according to the following schedule:
• Production (O2): From 5:30 a.m. through 1:00 p.m. Eastern Time
• Plan Test (C2): From 7:00 a.m. through 3:00 p.m. Eastern Time
• Pilot Usability (P2): From 7:00 a.m. through 3:00 p.m. Eastern Time
Who Is Affected?
All Plans
How This Impacts You
On Saturday, March 7, all products could be unavailable until the conclusion of the F5 security system upgrade.
Members will be unable to access the MyBlue® portal and the fepblue mobile app, and a standard maintenance page will be displayed on each to prevent access during the outage window. In advance of March 7, an alert message for users will be displayed.
Note: This is the first of two F5 security system upgrades. The second implementation is targeted for a Saturday in early April and will follow a similar outage pattern to the one above. That date is still being finalized and will be communicated to our plans and partners by Friday, March 13.
Posted on Feb 23, 2026 - 12:09 EST
Plans and partners could experience system unavailability.
What Is Happening?
The FEPOC will be performing an F5 security system upgrade in all environments on Saturday, March 7, 2026, according to the following schedule:
• Production (O2): From 5:30 a.m. through 1:00 p.m. Eastern Time
• Plan Test (C2): From 7:00 a.m. through 3:00 p.m. Eastern Time
• Pilot Usability (P2): From 7:00 a.m. through 3:00 p.m. Eastern Time
Who Is Affected?
All Plans
How This Impacts You
On Saturday, March 7, all products could be unavailable until the conclusion of the F5 security system upgrade.
Members will be unable to access the MyBlue® portal and the fepblue mobile app, and a standard maintenance page will be displayed on each to prevent access during the outage window. In advance of March 7, an alert message for users will be displayed.
Note: This is the first of two F5 security system upgrades. The second implementation is targeted for a Saturday in early April and will follow a similar outage pattern to the one above. That date is still being finalized and will be communicated to our plans and partners by Friday, March 13.
Posted on Feb 23, 2026 - 12:09 EST
Release 1 2026 - Production - Implementation - March 28, 2026 Mar 28, 2026 01:30 - Mar 29, 2026 00:00 EDT
The Release 1 2026 Production Environment Implementation will occur between 1:30 a.m. Eastern Time (ET) and 11:59 p.m. ET Saturday, March 28, 2026.
Posted on Jan 02, 2026 - 09:12 EST
Posted on Jan 02, 2026 - 09:12 EST