Partial System Outage

About This Site

Use the information on this page for real-time updates on the status of our technical product health. The dashboard below aligns with the FEPOC Digital Products Catalog, including multiple key components. It demonstrates our commitment to transparency, keeping you informed about outages and product-maintenance activities.


For questions or assistance, please visit the Technical Support page on FEPOC BlueWeb.

Uptime over the past 90 days. View historical uptime.
CCTI (Prod) Operational
90 days ago
99.99 % uptime
Today
Plandocs (Prod) Operational
90 days ago
100.0 % uptime
Today
Fire (Prod) Operational
90 days ago
100.0 % uptime
Today
Tableau (Prod) Operational
90 days ago
100.0 % uptime
Today
Security Reports (Prod) Operational
90 days ago
99.99 % uptime
Today
Advantage Suite (Prod) Operational
90 days ago
99.92 % uptime
Today
Advantage Suite LITE (Prod) Operational
90 days ago
100.0 % uptime
Today
Claims (Prod) Operational
90 days ago
99.91 % uptime
Today
Claim Adjudication Engine (CAE) (Prod) Operational
90 days ago
100.0 % uptime
Today
Claims Intake Processor (Prod) Operational
90 days ago
100.0 % uptime
Today
Post Adjudication Manager (PAM) (Prod) Operational
90 days ago
99.6 % uptime
Today
FEPDirect Claims (Prod) Operational
90 days ago
99.98 % uptime
Today
FEPDirect Retrieval (Prod) Operational
90 days ago
99.96 % uptime
Today
Customer and Member Services (Prod) Operational
90 days ago
99.91 % uptime
Today
CareCoordination360 (Prod) Operational
90 days ago
99.85 % uptime
Today
Inquiry360 (Prod) Operational
90 days ago
100.0 % uptime
Today
Member360 (Prod) Operational
90 days ago
99.93 % uptime
Today
Communication and Engagement Center / SMC (Prod) Operational
90 days ago
99.85 % uptime
Today
Customer eService (Prod) Operational
90 days ago
99.83 % uptime
Today
Member Services Exchange Hub (Prod) Operational
90 days ago
100.0 % uptime
Today
Data Exchange (Prod) Operational
90 days ago
99.98 % uptime
Today
Bulk Batch (Plans and BCBSA FEP) (Prod) Operational
90 days ago
100.0 % uptime
Today
Bulk Batch -Third Party (Prod) Operational
90 days ago
100.0 % uptime
Today
B2B HIPAA Exchange (Prod) Operational
90 days ago
100.0 % uptime
Today
BlueExchange® (BX) (Prod) Operational
90 days ago
99.86 % uptime
Today
FEPExpress Messaging Services (FEMS)(Prod) Operational
90 days ago
100.0 % uptime
Today
Application Programming Interface Manager (APIM) (Prod) Operational
90 days ago
100.0 % uptime
Today
External/Internal APIs (Prod) Operational
90 days ago
100.0 % uptime
Today
COB Smart Integration (Prod) Operational
90 days ago
100.0 % uptime
Today
Medicare Plan Integration & CMS Exchange (Prod) Operational
90 days ago
100.0 % uptime
Today
Data Products (Prod) Major Outage
90 days ago
99.76 % uptime
Today
Claims Processing (Prod) Operational
90 days ago
100.0 % uptime
Today
DataBasics (Prod) Operational
90 days ago
100.0 % uptime
Today
Customer Service (Prod) Major Outage
90 days ago
99.81 % uptime
Today
Field Services (Prod) Operational
90 days ago
100.0 % uptime
Today
Telephone Consumer Protection Act (TCPA) (Prod) Major Outage
90 days ago
98.97 % uptime
Today
FEP® BlueExchange® Reporting Major Outage
90 days ago
99.81 % uptime
Today
Enrollment (Prod) Operational
90 days ago
99.96 % uptime
Today
FEPDirect Enrollment (Prod) Operational
90 days ago
99.85 % uptime
Today
Enrollment Core Processor (Prod) Operational
90 days ago
100.0 % uptime
Today
Fulfillment (Prod) Operational
90 days ago
100.0 % uptime
Today
Intake & Workflow (Prod) Operational
90 days ago
99.99 % uptime
Today
Integrated Distributions (Prod) Operational
90 days ago
100.0 % uptime
Today
FEPDirect Retrieval (Prod) Operational
90 days ago
99.96 % uptime
Today
Enterprise Products (Prod) Major Outage
90 days ago
99.97 % uptime
Today
Claims Audit Monitoring Tool (CAMT) (Prod) Operational
90 days ago
100.0 % uptime
Today
Quality Assurance Review (QAR) (Prod) Operational
90 days ago
100.0 % uptime
Today
Self-Service Reporting (Prod) Major Outage
90 days ago
99.85 % uptime
Today
Compass (AI chatbot) Operational
90 days ago
100.0 % uptime
Today
FEPOC BlueWeb (Prod) Operational
90 days ago
100.0 % uptime
Today
FEPOC Plan Test Operational
90 days ago
100.0 % uptime
Today
Plan Test Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

FEPDirect – Production (O2) – Availability – May 2, 2026 – Migration May 2, 2026 01:30-10:00 EDT

Plan Impact
Plans and partners could experience system unavailability.

What Is Happening?
The FEPOC will be performing the migration of OnBase to the cloud in Production (O2) on Saturday, May 2, 2026, according to the schedule below.

Who Is Affected?
All Plans

How This Impacts You
On Saturday, May 2, FEPDirect Retrieval will be partially unavailable in Production (O2) from 1:30 a.m. through 3:00 p.m. Eastern Time. Plans will not be able to login, view or update tickets in SRTS.

During the migration windows above, the Enrollment Images link in FEPDirect Retrieval will be temporarily unavailable. All other Retrieval functions, as well as FEPDirect Claims and FEPDirect Enrollment, will remain fully operational.
Posted on Apr 10, 2026 - 16:21 EDT
Apr 25, 2026

No incidents reported today.

Apr 24, 2026
System Alert: Standard 837 - Production (O2) - Processing
Resolved - Current Status
This issue is resolved. We will continue to monitor performance.

How This Impacts You
All backlogged Standard 837 bulk claims have been processed.
Apr 24, 13:49 EDT
Investigating - Plan Impact
Plans and partners are experiencing a delay in Processing Standard 837 Bulk and Batch Claims


What Is Happening?
The FEPOC is investigating an issue causing a delay with Processing Standard 837 Bulk and Batch Claims sent Between 4/23/2026 21:39 ET and 4/24/2026 01:00 AM ET in the Production environment. Backlogged Claims will be processed with process date of 04/24/2026.


Who Is Affected?
All Plans

How This Impacts You
Users may experience delays when viewing Standard 837 Bulk claims and receiving their associated 837 EDI Acknowledgements and Claim Responses Records.

Current Status
We will provide you with an update when the issue is resolved.

For questions or assistance, please visit the Technical Support page on FEPOC BlueWeb.
Apr 24, 01:35 EDT
System Alert: Standard 837 - Production (O2) - Processing
Resolved - Current Status
This issue is resolved. We will continue to monitor performance.

How This Impacts You
All backlogged Standard 837 bulk claims have been processed.

For questions or assistance, please visit the Technical Support page on FEPOC BlueWeb.
Apr 24, 13:15 EDT
Identified - Plan Impact
Plans and partners are experiencing a delay in the processing of Standard 837 bulk and batch claims.

What Is Happening?
The FEPOC is investigating an issue causing a delay with the processing of Standard 837 bulk and batch claims sent on April 24, 2026, in the Production (O2) environment. Backlogged claims will be processed with the process date of April 24, 2026.

Who Is Affected?
All Plans

How This Impacts You
Users may experience delays when viewing Standard 837 bulk claims and receiving their associated 837 EDI acknowledgements and claim responses records.

Current Status
We will provide you with an update when the issue is resolved.

For questions or assistance, please visit the Technical Support page on FEPOC BlueWeb.
Apr 24, 10:29 EDT
Apr 23, 2026

No incidents reported.

Apr 22, 2026
System Alert: Standard 837 - Production (O2) - Processing
Resolved - Current Status
This issue is resolved. We will continue to monitor performance.

How This Impacts You

All backlogged Standard 837 Bulk claims have been processed.

For questions or assistance, please visit the Technical Support page on FEPOC BlueWeb.
Apr 22, 08:49 EDT
Investigating - Plan Impact
Plans and partners are experiencing system unavailability

What Is Happening?
FEPOC is investigating an issue with a delay in Standard 837 Bulk Claim’s Processing for Process date of 04/21. The backlogged Claims will be processed with tomorrow’s process date 04/22.

Who Is Affected?
All Plans

How This Impacts You
Users may experience delays when viewing Standard 837 Batch and Bulk claims and receiving their associated 837 EDI Acknowledgements and Claim Responses Records (CRRs).

Current Status
We will provide you with an update on the situation when the issue is resolved.

For questions or assistance, please visit the Technical Support page on FEPOC BlueWeb.
Apr 22, 01:26 EDT
Apr 21, 2026

No incidents reported.

Apr 20, 2026

No incidents reported.

Apr 19, 2026

No incidents reported.

Apr 18, 2026
System Alert: Standard 837 - Production (O2) - Processing
Resolved - Current Status
This issue is resolved. We will continue to monitor performance.

How This Impacts You
The delays when viewing Standard 837 Batch and Bulk claims and receiving their associated 837 EDI Acknowledgements and Claim Responses Records (CRRs) is resolved. The backlog claims are now being processed.

For questions or assistance, please visit the Technical Support page on FEPOC BlueWeb.
Apr 18, 11:56 EDT
Investigating - Plan Impact
Plans and partners are experiencing system unavailability

What Is Happening?
The FEPOC is investigating an issue causing a delay with Standard 837 Batch and Bulk Claims Processing in the Production (O2) environment, between 4/18/2026 11:43pm and 4/18/2026 1:00am.

Who Is Affected?
All Plans

How This Impacts You
Users may experience delays when viewing Standard 837 Batch and Bulk claims and receiving their associated 837 EDI Acknowledgements and Claim Responses Records (CRRs).

Current Status
We will provide you with an update when the issue is resolved.

For questions or assistance, please visit the Technical Support page on FEPOC BlueWeb.
Apr 18, 02:00 EDT
FEPDirect – Plan Test (C2) – Availability – April 18, 2026 – Migration
Completed - The scheduled maintenance has been completed.
Apr 18, 10:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 01:30 EDT
Scheduled - Plan Impact
Plans and partners could experience system unavailability.

What Is Happening?
The FEPOC will be performing the migration of OnBase to the cloud in Plan Test (C2) on Saturday, April 18, 2026, according to the schedule below.

Who Is Affected?
All Plans

How This Impacts You
On Saturday, April 18, FEPDirect Retrieval will be partially unavailable in Plan Test (C2) from 1:30 a.m. through 3:00 p.m. Eastern Time.

During the migration windows above, the Enrollment Images link in FEPDirect Retrieval will be temporarily unavailable. All other Retrieval functions, as well as FEPDirect Claims and FEPDirect Enrollment, will remain fully operational.

For questions or assistance, please visit the Technical Support page on FEPOC BlueWeb.
Apr 10, 16:18 EDT
Apr 17, 2026
System Alert: FEPDirect Claims and Retrieval Applications – Production – Slowness
Resolved - Current Status
The slowness issue has been resolved. We will continue to monitor performance.

Root Cause is still under investigation. Coordinating with BCBSA BluesNet to complete the detailed RCA.

How This Impacts You

The FEPDirect Claims and Retrieval applications are now available for all Plans.
Apr 17, 14:35 EDT
Identified - What Is Happening?
The FEPOC is investigating reported errors in the FEPDirect Claims and Retrieval applications in the Production (O2) environment.

Who Is Affected?
All Plans

How This Impacts You
Plan users are experiencing slowness and receiving error messages in the FEPDirect Claims and Retrieval applications.

Current Status
We are addressing this issue, and an update will be provided when it is resolved.

For questions or assistance, please visit the Technical Support page on FEPOC BlueWeb.
Apr 17, 10:31 EDT
Apr 16, 2026
System Alert: FEPDirect Workflow Application – Production – Slowness
Postmortem - Read details
Apr 16, 13:42 EDT
Resolved - Current Status
The slowness issue has been resolved. We will continue to monitor performance.

How This Impacts You
The FEPDirect Workflow application is now working as expected for all Plans.
For questions or assistance, please visit the Technical Support page on FEPOC Blue Web.
Apr 16, 10:53 EDT
Investigating - Plan Impact
Plans and partners are experiencing slow system performance.

What Is Happening?
The FEPOC is investigating reported errors in the FEPDirect Workflow application in the Production (O2) environment.

Who Is Affected?
All Plans

How This Impacts You
Plan users are experiencing slowness and receiving error messages in the FEPDirect Workflow application.

Current Status
We are addressing this issue, and an update will be provided when it is resolved. 

For questions or assistance, please visit the Technical Support page on FEPOC BlueWeb.
Apr 16, 10:19 EDT
Apr 15, 2026

No incidents reported.

Apr 14, 2026
System Alert: FEPDirect Claims, Enrollment, FEMS, Retrieval and Member360 – Production – Slowness
Postmortem - Read details
Apr 16, 13:47 EDT
Resolved - Current Status
The slowness issue has been resolved. We will continue to monitor performance.

How This Impacts You
The FEPDirect Claims, Enrollment, FEMS, Retrieval and Member360 applications are now available for all Plans.

For questions or assistance, please visit the Technical Support page on FEPOC BlueWeb.
Apr 14, 13:35 EDT
Identified - Plan Impact
Plans and partners are experiencing system unavailability.

What Is Happening?
The FEPOC is investigating a slowness issue with FEPDirect Claims, Enrollment, FEMS, Retrieval and Member360 in the Production (O2) environment.

Who Is Affected?
All Plans

How This Impacts You
Plans are receiving an error message when trying to retrieve information.

Current Status
We are addressing this issue, and an update will be provided when it is resolved.

For questions or assistance, please visit the Technical Support page on FEPOC BlueWeb.
Apr 14, 11:21 EDT
System Alert: Standard 837 - Production (O2) - Processing
Postmortem - Read details
Apr 16, 13:47 EDT
Resolved - Current Status
The FEPOC resolved the delay in processing the Standard 837 bulk and batch claims. The associated 837 Electronic Data Interchange acknowledgements and claim response records are available now. 

For questions or assistance, please visit the Technical Support page on FEPOC BlueWeb.
Apr 14, 08:41 EDT
Identified - Plan Impact
Plans and partners are experiencing system unavailability.

What Is Happening?
The FEPOC is investigating an issue causing a delay with processing Standard 837 bulk and batch claims from Tuesday, April 14, 2026, at 5:30 a.m. Eastern Time in the Production (O2) environment.

Who Is Affected?
All Plans

How This Impacts You
Users may experience delays when viewing Standard 837 bulk claims and receiving their associated 837 Electronic Data Interchange acknowledgements and claim response records.

Current Status
We are addressing this issue, and an update will be provided when it is resolved.

For questions or assistance, please visit the Technical Support page on FEPOC BlueWeb.
Apr 14, 08:36 EDT
Apr 13, 2026
System Alert: FEP® Insights - Production (O2) - Telephone Consumer Protection Act - Reports Unavailable
Resolved - Current Status

The FEPOC resolved the slowness and errors in FEP® Insights Telephone Consumer Protection Act (TCPA) reports.

For questions or assistance, please visit the Technical Support page on FEPOC BlueWeb.
Apr 13, 10:11 EDT
Identified - Plan Impact
Plans and partners are experiencing report unavailability.

What Is Happening?
The FEPOC is investigating an issue with FEP® Insights Telephone Consumer Protection Act (TCPA) reports being unavailable.

Who Is Affected?
All Plans

How This Impacts You
The DNC reports are downloaded slowly. The user needs to wait for some time to download the report from FEP Insights.

Current Status
We will provide you with an update on the situation when the issue is resolved.

For questions or assistance, please visit the Technical Support page on FEPOC BlueWeb.
Apr 12, 12:47 EDT
Apr 12, 2026
Apr 11, 2026
Standard 837 MQ Bulk Claims Processing Delays in Production Environment
Resolved - Current Status
The FEPOC resolved the delay in processing the Standard 837 Bulk and Batch Claims. The associated 837 EDI Acknowledgements and Claim Responses Records are available now.

For questions or assistance, please visit the Technical Support page on FEPOC BlueWeb.
Apr 11, 18:32 EDT
Investigating - Plan Impact
Plans and partners are experiencing system unavailability.

What Is Happening?
The FEPOC is investigating an issue causing a delay with Processing Standard 837 Bulk and Batch Claims sent Between 4/10/2026 9:00 PM ET and 4/10/2026 11:09 PM ET in the Production environment.

Who Is Affected?
All Plans.

How This Impacts You
Users may experience delays when viewing Standard 837 Bulk claims and receiving their associated 837 EDI Acknowledgements and Claim Responses Records.

Current Status
We are addressing this issue, and an update will be provided when it is resolved.

For questions or assistance, please visit the Technical Support page on FEPOC BlueWeb.
Apr 11, 01:35 EDT
All Products – All Environments – Availability – April 4 and April 11, 2026
Completed - The scheduled maintenance has been completed.
Apr 11, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 01:30 EDT
Scheduled - Plan Impact
Plans and partners could experience system unavailability.

What Is Happening?
The FEPOC will be performing a Common Vulnerabilities and Exposures (CVE) security system upgrade in the Plan Test (C2) and Pilot Usability (P2) environments on Saturday, April 4, 2026, according to the following schedule:

• Plan Test (C2): From 12:00 a.m. through 3:00 p.m. Eastern Time
• Pilot/Usability (P2): From 12:00 a.m. through 3:00 p.m. Eastern Time

The second phase of the F5 upgrade and the CVE security system upgrade in all environments will take place on Saturday, April 11, 2026, according to the following schedule:

• Production (O2): From 1:30 a.m. through 4:00 p.m. Eastern Time
• Plan Test (C2): From 7:00 a.m. through 4:00 p.m. Eastern Time
• Pilot/Usability (P2): From 7:00 a.m. through 4:00 p.m. Eastern Time

Who Is Affected?
All Plans

How This Impacts You
On Saturday, April 4 and April 11, all products could be unavailable until the conclusion of the associated system upgrades.

In advance of April 11, an alert message for users will be displayed on MyBlue® portal.

For questions or assistance, please visit the Technical Support page on FEPOC BlueWeb.
Mar 26, 11:42 EDT
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FEP, Federal Employee Program and FEP Operations Center are the lawful trademarks of the Blue Cross and Blue Shield Association and are used by the Service Benefit Plan Administrative Services Corporation with permission.
FEPOC is a service mark of the Blue Cross and Blue Shield Association and is used by the Service Benefit Plan Administrative Services Corporation with permission.