System Alert: FEPDirect - Production (O2) - Void Claim Issue
Incident
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Update
Current Status
We are currently investigating an issue that may impact the processing of Void Claim and Adjust Claim transactions in FEPDirect Claims. Our technical teams have identified the root cause and are actively validating a corrective solution prior to deployment.
Temporary Workaround
While the fix is being finalized, users should use the mouse to select action buttons (such as Next, Submit, or Confirm) when processing Void or Adjust Claim. Please do not use the Enter key to navigate through transaction screens, as this may cause intermittent transaction processing issues.
Impact
The issue primarily affects Void Claim and Adjust Claim processing and may also impact on certain other claim transaction types under similar conditions.
Resolution Plan
A permanent application fix has been developed and is currently undergoing validation testing. Once testing is successfully completed, we will provide further communication regarding the deployment timeline.
We appreciate your patience and cooperation as we complete this effort.
For questions or assistance, please visit the Technical Support page on FEPOC BlueWeb.
We are currently investigating an issue that may impact the processing of Void Claim and Adjust Claim transactions in FEPDirect Claims. Our technical teams have identified the root cause and are actively validating a corrective solution prior to deployment.
Temporary Workaround
While the fix is being finalized, users should use the mouse to select action buttons (such as Next, Submit, or Confirm) when processing Void or Adjust Claim. Please do not use the Enter key to navigate through transaction screens, as this may cause intermittent transaction processing issues.
Impact
The issue primarily affects Void Claim and Adjust Claim processing and may also impact on certain other claim transaction types under similar conditions.
Resolution Plan
A permanent application fix has been developed and is currently undergoing validation testing. Once testing is successfully completed, we will provide further communication regarding the deployment timeline.
We appreciate your patience and cooperation as we complete this effort.
For questions or assistance, please visit the Technical Support page on FEPOC BlueWeb.
Monitoring
Current Status
The investigation remains ongoing. We are working closely with our business and technical teams to validate findings and determine any necessary corrective actions.
We will provide another update as soon as the analysis is complete or if any information requiring Plan action is identified.
For questions or assistance, please visit the Technical Support page on FEPOC BlueWeb.
The investigation remains ongoing. We are working closely with our business and technical teams to validate findings and determine any necessary corrective actions.
We will provide another update as soon as the analysis is complete or if any information requiring Plan action is identified.
For questions or assistance, please visit the Technical Support page on FEPOC BlueWeb.
Identified
Plan Impact
Plans and partners might experience system issues.
What Is Happening?
Plan Users may experience issues when attempting to perform Void Claim transactions in FEPDirect Claims application in Production (O2). Plan reported that the claim detail section did not render correctly, preventing users from successfully completing the void process.
Following recent production changes, users attempting to void claims may encounter unexpected screen behavior, including:
• Missing or improperly rendered claim line details.
• Excessive page loading and repeated system requests.
• Inability to complete the Void Claim transaction successfully.
Who Is Affected?
All Plans
How This Impacts You
Users may be unable to successfully void claims due to missing claim line information and abnormal screen rendering behavior. This may delay claim correction activities and impact operational workflows that rely on the Void Claim function. Other claim-related functions appeared to continue operating normally.
Current Status
This issue is under investigation. Plans will receive an update when the issue is resolved.
For questions or assistance, please visit the Technical Support page on FEPOC BlueWeb.
Plans and partners might experience system issues.
What Is Happening?
Plan Users may experience issues when attempting to perform Void Claim transactions in FEPDirect Claims application in Production (O2). Plan reported that the claim detail section did not render correctly, preventing users from successfully completing the void process.
Following recent production changes, users attempting to void claims may encounter unexpected screen behavior, including:
• Missing or improperly rendered claim line details.
• Excessive page loading and repeated system requests.
• Inability to complete the Void Claim transaction successfully.
Who Is Affected?
All Plans
How This Impacts You
Users may be unable to successfully void claims due to missing claim line information and abnormal screen rendering behavior. This may delay claim correction activities and impact operational workflows that rely on the Void Claim function. Other claim-related functions appeared to continue operating normally.
Current Status
This issue is under investigation. Plans will receive an update when the issue is resolved.
For questions or assistance, please visit the Technical Support page on FEPOC BlueWeb.
This incident affects: Claims (Prod) (FEPDirect Claims (Prod)).