System Alert: FEPDirect - Production (O2) - Intermittent Slowness

Incident Report for FEPOC Status Page

Resolved

Current Status
The issue has been resolved, and the FEPDirect Claims and Retrieval applications have returned to normal operation. We will continue to monitor system performance.

For questions or assistance, please visit the Technical Support page on FEPOC BlueWeb.
Posted Oct 13, 2026 - 13:11 EDT

Monitoring

Plan Impact
Plans and partners are experiencing intermittent slow system performance.

What Is Happening?
The FEPOC is investigating reported errors and intermittent slowness in the FEPDirect Claims and Retrieval applications in the Production (O2) environment.

Who Is Affected?
All Plans

How This Impacts You
Plan users are experiencing intermittent slowness and receiving error messages in the FEPDirect Claims and Retrieval applications.

Current Status
We are addressing this issue, and an update will be provided when it is resolved.

For questions or assistance, please visit the Technical Support page on FEPOC BlueWeb.
Posted Oct 13, 2026 - 12:19 EDT
This incident affected: Claims (Prod) (FEPDirect Claims (Prod)).