FEP Insights – Production – Daily Data Load Delays
Incident
Report for FEPOC Status Page
Resolved
Follow-up to Plan Notification sent on Tuesday, September 16, 2025.
The Claims Processing, Telephone Consumer Protection Act and Field Services data products in FEP Insights are current as of September 15, 2025.
For questions or assistance, please visit the Technical Support page on FEPOC BlueWeb.
The Claims Processing, Telephone Consumer Protection Act and Field Services data products in FEP Insights are current as of September 15, 2025.
For questions or assistance, please visit the Technical Support page on FEPOC BlueWeb.
Identified
Plan Impact
Plans and partners are experiencing report unavailability.
What Is Happening?
Daily claims and enrollment data loads are delayed in FEP Insights.
How This Impacts You
As a result, transactions in Claims Processing, the Telephone Consumer Protection Act and Field Services data products are current only as of September 14, 2025.
Note: The Open Claims Inventory dashboard in Claims Processing is current.
Current Status
We are addressing this issue, and an update will be provided by 4:00 p.m. Eastern Time on Tuesday, September 16, 2025.
For questions or assistance, please visit the Technical Support page on FEPOC BlueWeb.
Plans and partners are experiencing report unavailability.
What Is Happening?
Daily claims and enrollment data loads are delayed in FEP Insights.
How This Impacts You
As a result, transactions in Claims Processing, the Telephone Consumer Protection Act and Field Services data products are current only as of September 14, 2025.
Note: The Open Claims Inventory dashboard in Claims Processing is current.
Current Status
We are addressing this issue, and an update will be provided by 4:00 p.m. Eastern Time on Tuesday, September 16, 2025.
For questions or assistance, please visit the Technical Support page on FEPOC BlueWeb.
This incident affected: Data Products (Prod) (Field Services (Prod), Telephone Consumer Protection Act (TCPA) (Prod)).