System Alert: Standard 837 - Production (O2) - Processing

Incident Report for FEPOC Status Page

Resolved

Current Status
This issue is resolved. We will continue to monitor performance.

How This Impacts You
All backlogged Standard 837 bulk claims have been processed.
Posted Apr 24, 2026 - 13:49 EDT

Investigating

Plan Impact
Plans and partners are experiencing a delay in Processing Standard 837 Bulk and Batch Claims


What Is Happening?
The FEPOC is investigating an issue causing a delay with Processing Standard 837 Bulk and Batch Claims sent Between 4/23/2026 21:39 ET and 4/24/2026 01:00 AM ET in the Production environment. Backlogged Claims will be processed with process date of 04/24/2026.


Who Is Affected?
All Plans

How This Impacts You
Users may experience delays when viewing Standard 837 Bulk claims and receiving their associated 837 EDI Acknowledgements and Claim Responses Records.

Current Status
We will provide you with an update when the issue is resolved.

For questions or assistance, please visit the Technical Support page on FEPOC BlueWeb.
Posted Apr 24, 2026 - 01:35 EDT
This incident affected: Data Exchange (Prod) (Bulk Batch (Plans and BCBSA FEP) (Prod)) and Claims (Prod) (Claims Intake Processor (Prod)).
← Current Status Powered by Atlassian Statuspage

FEP, Federal Employee Program and FEP Operations Center are the lawful trademarks of the Blue Cross and Blue Shield Association and are used by the Service Benefit Plan Administrative Services Corporation with permission.
FEPOC is a service mark of the Blue Cross and Blue Shield Association and is used by the Service Benefit Plan Administrative Services Corporation with permission.