System Alert: FEP® Insights - Release 3 - Production (O2) - Planned Maintenance - September 26 through September 28, 2025 – Extended
Incident
Report for FEPOC Status Page
Resolved
What Is Happening?
FEPOC has completed the planned Production (O2) maintenance for FEP® Insights Claims Processing and Field Services data products.
All reports within FEP® Insights Claims Processing and Field Services data products are current.
How This Impacts You
Any automated reports relying on these data loads need to be re-run now that the data is fully refreshed.
All reports, including the Approved Paid and Denied Claims Timeliness reports are current.
Current Status
This issue is resolved. We will continue to monitor performance.
For questions or assistance, please visit the Technical Support page on FEPOC BlueWeb.
FEPOC has completed the planned Production (O2) maintenance for FEP® Insights Claims Processing and Field Services data products.
All reports within FEP® Insights Claims Processing and Field Services data products are current.
How This Impacts You
Any automated reports relying on these data loads need to be re-run now that the data is fully refreshed.
All reports, including the Approved Paid and Denied Claims Timeliness reports are current.
Current Status
This issue is resolved. We will continue to monitor performance.
For questions or assistance, please visit the Technical Support page on FEPOC BlueWeb.
Update
Plan Impact
Plans and partners are experiencing outdated data or reports.
What Is Happening?
The FEP® Insights Claims Processing Data Product in Production (O2) maintenance conducted from September 26 at 12:00 a.m. through September 28, 2025, at 11:59 p.m. Eastern Time is in progress.
All reports within FEP® Insights Field Services and Claims Processing data products are current with the exception of following report:
o Approved Paid and Denied Claims Timeliness Report
Who Is Affected?
All Plans
How This Impacts You
Any automated reports relying on the Claims Processing and Field Services data products will need to be re-run after the data is fully updated. We recommend verifying the latest data before distributing or acting on these reports.
Current Status
We will provide an update by 6:00 p.m. Eastern Time on September 30, 2025
For questions or assistance, please visit the Technical Support page on FEPOC BlueWeb.
Plans and partners are experiencing outdated data or reports.
What Is Happening?
The FEP® Insights Claims Processing Data Product in Production (O2) maintenance conducted from September 26 at 12:00 a.m. through September 28, 2025, at 11:59 p.m. Eastern Time is in progress.
All reports within FEP® Insights Field Services and Claims Processing data products are current with the exception of following report:
o Approved Paid and Denied Claims Timeliness Report
Who Is Affected?
All Plans
How This Impacts You
Any automated reports relying on the Claims Processing and Field Services data products will need to be re-run after the data is fully updated. We recommend verifying the latest data before distributing or acting on these reports.
Current Status
We will provide an update by 6:00 p.m. Eastern Time on September 30, 2025
For questions or assistance, please visit the Technical Support page on FEPOC BlueWeb.
Update
Plan Impact
Plans and partners are experiencing outdated data or reports.
What Is Happening?
The FEP® Insights Claims Processing Data Product in Production (O2) maintenance conducted from September 26 at 12:00 a.m. through September 28, 2025, at 11:59 p.m. Eastern Time is in progress.
All reports within FEP® Insights Field Services and Claims Processing data products are current with the exception of following report:
o Approved Paid and Denied Claims Timeliness Report
Who Is Affected?
All Plans
How This Impacts You
Any automated reports relying on the Claims Processing and Field Services data products will need to be re-run after the data is fully updated. We recommend verifying the latest data before distributing or acting on these reports.
Current Status
We will provide an update by 3:00 p.m. Eastern Time on September 30, 2025.
For questions or assistance, please visit the Technical Support page on FEPOC BlueWeb.
Plans and partners are experiencing outdated data or reports.
What Is Happening?
The FEP® Insights Claims Processing Data Product in Production (O2) maintenance conducted from September 26 at 12:00 a.m. through September 28, 2025, at 11:59 p.m. Eastern Time is in progress.
All reports within FEP® Insights Field Services and Claims Processing data products are current with the exception of following report:
o Approved Paid and Denied Claims Timeliness Report
Who Is Affected?
All Plans
How This Impacts You
Any automated reports relying on the Claims Processing and Field Services data products will need to be re-run after the data is fully updated. We recommend verifying the latest data before distributing or acting on these reports.
Current Status
We will provide an update by 3:00 p.m. Eastern Time on September 30, 2025.
For questions or assistance, please visit the Technical Support page on FEPOC BlueWeb.
Update
Plan Impact
Plans and partners are experiencing outdated data or reports.
What Is Happening?
The FEP® Insights Claims Processing Data Product in Production (O2) maintenance conducted from September 26 at 12:00 a.m. through September 28, 2025, at 11:59 p.m. Eastern Time is not completed.
Who Is Affected?
All Plans
How This Impacts You
Any automated reports relying on the Claims Processing and Field Services data products will need to be re-run after the data is fully updated. We recommend verifying the latest data before distributing or acting on these reports.
Claims and Enrollment data within the Claims Processing and Field Services data products in FEP Insights are current as of September 24, 2025. No impact is observed on the Open Claims dashboard, which is current.
Current Status
We will provide an update by 12:00 p.m. Eastern Time on September 30, 2025, or when the issue is resolved.
This maintenance is required to refresh the data in the backend in support of the upcoming Release 3 2025 activities.
For questions or assistance, please visit the Technical Support page on FEPOC BlueWeb.
Plans and partners are experiencing outdated data or reports.
What Is Happening?
The FEP® Insights Claims Processing Data Product in Production (O2) maintenance conducted from September 26 at 12:00 a.m. through September 28, 2025, at 11:59 p.m. Eastern Time is not completed.
Who Is Affected?
All Plans
How This Impacts You
Any automated reports relying on the Claims Processing and Field Services data products will need to be re-run after the data is fully updated. We recommend verifying the latest data before distributing or acting on these reports.
Claims and Enrollment data within the Claims Processing and Field Services data products in FEP Insights are current as of September 24, 2025. No impact is observed on the Open Claims dashboard, which is current.
Current Status
We will provide an update by 12:00 p.m. Eastern Time on September 30, 2025, or when the issue is resolved.
This maintenance is required to refresh the data in the backend in support of the upcoming Release 3 2025 activities.
For questions or assistance, please visit the Technical Support page on FEPOC BlueWeb.
Monitoring
Plan Impact
Plans and partners are experiencing outdated data or reports.
What Is Happening?
The FEP® Insights Claims Processing Data Product in Production (O2) maintenance conducted from September 26 at 12:00 a.m. through September 28, 2025, at 11:59 p.m. Eastern Time is not completed.
Who Is Affected?
All Plans
How This Impacts You
Any automated reports relying on the Claims Processing and Field Services data products will need to be re-run after the data is fully updated. We recommend verifying the latest data before distributing or acting on these reports.
Claims and Enrollment data within the Claims Processing and Field Services data products in FEP Insights are current as of September 24, 2025. No impact is observed on the Open Claims dashboard, which is current.
Current Status
We will provide an update by 10:00 a.m. Eastern Time on September 30, 2025, or when the issue is resolved.
This maintenance is required to refresh the data in the backend in support of the upcoming Release 3 2025 activities.
For questions or assistance, please visit the Technical Support page on FEPOC BlueWeb.
Plans and partners are experiencing outdated data or reports.
What Is Happening?
The FEP® Insights Claims Processing Data Product in Production (O2) maintenance conducted from September 26 at 12:00 a.m. through September 28, 2025, at 11:59 p.m. Eastern Time is not completed.
Who Is Affected?
All Plans
How This Impacts You
Any automated reports relying on the Claims Processing and Field Services data products will need to be re-run after the data is fully updated. We recommend verifying the latest data before distributing or acting on these reports.
Claims and Enrollment data within the Claims Processing and Field Services data products in FEP Insights are current as of September 24, 2025. No impact is observed on the Open Claims dashboard, which is current.
Current Status
We will provide an update by 10:00 a.m. Eastern Time on September 30, 2025, or when the issue is resolved.
This maintenance is required to refresh the data in the backend in support of the upcoming Release 3 2025 activities.
For questions or assistance, please visit the Technical Support page on FEPOC BlueWeb.
This incident affected: Data Products (Prod) (Claims Processing (Prod), Field Services (Prod)).