System Alert: FEPDirect Claims, Enrollment, FEMS, Retrieval and Member360 – Production – Slowness
Incident
Report for FEPOC Status Page
Postmortem
The issue was caused by a convergence of delayed Standardized 837 (B2B) startup schedule that shifted bulk claim processing into peak business hours. In addition to this, the simultaneous backlog and normal Tuesday volumes drove elevated CPU usage and resource‑intensive DB2 queries to run longer than normal.
Resolved
Current Status
The slowness issue has been resolved. We will continue to monitor performance.
How This Impacts You
The FEPDirect Claims, Enrollment, FEMS, Retrieval and Member360 applications are now available for all Plans.
For questions or assistance, please visit the Technical Support page on FEPOC BlueWeb.
The slowness issue has been resolved. We will continue to monitor performance.
How This Impacts You
The FEPDirect Claims, Enrollment, FEMS, Retrieval and Member360 applications are now available for all Plans.
For questions or assistance, please visit the Technical Support page on FEPOC BlueWeb.
Identified
Plan Impact
Plans and partners are experiencing system unavailability.
What Is Happening?
The FEPOC is investigating a slowness issue with FEPDirect Claims, Enrollment, FEMS, Retrieval and Member360 in the Production (O2) environment.
Who Is Affected?
All Plans
How This Impacts You
Plans are receiving an error message when trying to retrieve information.
Current Status
We are addressing this issue, and an update will be provided when it is resolved.
For questions or assistance, please visit the Technical Support page on FEPOC BlueWeb.
Plans and partners are experiencing system unavailability.
What Is Happening?
The FEPOC is investigating a slowness issue with FEPDirect Claims, Enrollment, FEMS, Retrieval and Member360 in the Production (O2) environment.
Who Is Affected?
All Plans
How This Impacts You
Plans are receiving an error message when trying to retrieve information.
Current Status
We are addressing this issue, and an update will be provided when it is resolved.
For questions or assistance, please visit the Technical Support page on FEPOC BlueWeb.
This incident affected: Enrollment (Prod) (FEPDirect Enrollment (Prod)), Customer and Member Services (Prod) (Member360 (Prod)), Claims (Prod) (FEPDirect Claims (Prod), FEPDirect Retrieval (Prod)), and Data Exchange (Prod) (FEPExpress Messaging Services (FEMS)(Prod)).