System Alert: FEPDirect Workflow Application – Production – Slowness

Incident Report for FEPOC Status Page

Postmortem

Logs revealed communication failures between the Java Application and backend MainFrame. Upon further analysis, it was determined that database deadlocks involving concurrent transactions caused the contention on shared resources. This contention delayed backend processing and prevented timely responses to users.

Posted Apr 16, 2026 - 13:42 EDT

Resolved

Current Status
The slowness issue has been resolved. We will continue to monitor performance.

How This Impacts You
The FEPDirect Workflow application is now working as expected for all Plans.
For questions or assistance, please visit the Technical Support page on FEPOC Blue Web.
Posted Apr 16, 2026 - 10:53 EDT

Investigating

Plan Impact
Plans and partners are experiencing slow system performance.

What Is Happening?
The FEPOC is investigating reported errors in the FEPDirect Workflow application in the Production (O2) environment.

Who Is Affected?
All Plans

How This Impacts You
Plan users are experiencing slowness and receiving error messages in the FEPDirect Workflow application.

Current Status
We are addressing this issue, and an update will be provided when it is resolved. 

For questions or assistance, please visit the Technical Support page on FEPOC BlueWeb.
Posted Apr 16, 2026 - 10:19 EDT
This incident affected: Claims (Prod) (FEPDirect Claims (Prod)).
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