System Alert: FEPDirect Claims – Production – Slowness
Incident
Report for FEPOC Status Page
Resolved
What Is Happening?
The FEPOC resolved the slowness, and Claims are no longer stuck in the In Process (INP) or BRE status for FEPDirect Claims application in the Production (O2) environment.
Who Is Affected?
All Plans
Current Status
This issue is resolved. We will continue to monitor performance.
For questions or assistance, please visit the Technical Support page on FEPOC BlueWeb.
The FEPOC resolved the slowness, and Claims are no longer stuck in the In Process (INP) or BRE status for FEPDirect Claims application in the Production (O2) environment.
Who Is Affected?
All Plans
Current Status
This issue is resolved. We will continue to monitor performance.
For questions or assistance, please visit the Technical Support page on FEPOC BlueWeb.
Identified
Plans and partners are experiencing slow system performance
What Is Happening?
The FEPOC is investigating reported slowness in the FEPDirect Claims processing in the Production (O2) environment.
Who Is Affected?
All Plans
How This Impacts You
Plan users are experiencing slowness and Claims are stuck in an In Process (INP) status.
Current Status
We are addressing this issue, and an update will be provided when it is resolved.
For questions or assistance, please visit the Technical Support page on FEPOC BlueWeb.
What Is Happening?
The FEPOC is investigating reported slowness in the FEPDirect Claims processing in the Production (O2) environment.
Who Is Affected?
All Plans
How This Impacts You
Plan users are experiencing slowness and Claims are stuck in an In Process (INP) status.
Current Status
We are addressing this issue, and an update will be provided when it is resolved.
For questions or assistance, please visit the Technical Support page on FEPOC BlueWeb.
This incident affected: Claims (Prod) (Claim Adjudication Engine (CAE) (Prod)).