System Alert: FEP Insights - Production (O2) - Delay
Incident
Report for FEPOC Status Page
Postmortem
The root cause was the presence of a non-printable character in data transmitted from the mainframe, which bypassed existing field-trimming controls. This anomaly disrupted data integrity within the trusted processing environment, creating a risk of downstream errors in automated workflows.
The issue was resolved by identifying the character and implementing enhanced validation to ensure such characters are removed before processing.
Resolved
What Is Happening?
The FEPOC resolved the delay in the Daily Claims and Enrollment Data Loads in FEP® Insights.
Who Is Affected?
All Plans
How This Impacts You
All related reports can now be run with the most recent data.
Current Status
This issue is resolved. We will continue to monitor performance.
For questions or assistance, please visit the Technical Support page on FEPOC BlueWeb.
The FEPOC resolved the delay in the Daily Claims and Enrollment Data Loads in FEP® Insights.
Who Is Affected?
All Plans
How This Impacts You
All related reports can now be run with the most recent data.
Current Status
This issue is resolved. We will continue to monitor performance.
For questions or assistance, please visit the Technical Support page on FEPOC BlueWeb.
Identified
Plan Impact
Plans and partners are experiencing delayed files or reports.
What Is Happening?
Daily claims and enrollment data loads are delayed in FEP® Insights.
Who Is Affected?
All Plans.
How This Impacts You
Transactions in the Claims Processing data product are current only as of December 10, 2025.
Note: The Open Claims Inventory dashboard in Claims Processing is current.
Current Status
We are addressing this issue, and an update will be provided by 12:00 p.m. Eastern Time on Friday, December 12, 2025.
For questions or assistance, please visit the Technical Support page on FEPOC BlueWeb.
Plans and partners are experiencing delayed files or reports.
What Is Happening?
Daily claims and enrollment data loads are delayed in FEP® Insights.
Who Is Affected?
All Plans.
How This Impacts You
Transactions in the Claims Processing data product are current only as of December 10, 2025.
Note: The Open Claims Inventory dashboard in Claims Processing is current.
Current Status
We are addressing this issue, and an update will be provided by 12:00 p.m. Eastern Time on Friday, December 12, 2025.
For questions or assistance, please visit the Technical Support page on FEPOC BlueWeb.
This incident affected: Data Exchange (Prod) (FEPExpress Messaging Services (FEMS)(Prod)).