All Products – All Environments – Availability – March 7, 2026
Scheduled for Mar 7, 05:30 - 13:00 EST
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Scheduled
Plan Impact
Plans and partners could experience system unavailability.
What Is Happening?
The FEPOC will be performing an F5 security system upgrade in all environments on Saturday, March 7, 2026, according to the following schedule:
• Production (O2): From 5:30 a.m. through 1:00 p.m. Eastern Time
• Plan Test (C2): From 7:00 a.m. through 3:00 p.m. Eastern Time
• Pilot Usability (P2): From 7:00 a.m. through 3:00 p.m. Eastern Time
Who Is Affected?
All Plans
How This Impacts You
On Saturday, March 7, all products could be unavailable until the conclusion of the F5 security system upgrade.
Members will be unable to access the MyBlue® portal and the fepblue mobile app, and a standard maintenance page will be displayed on each to prevent access during the outage window. In advance of March 7, an alert message for users will be displayed.
Note: This is the first of two F5 security system upgrades. The second implementation is targeted for a Saturday in early April and will follow a similar outage pattern to the one above. That date is still being finalized and will be communicated to our plans and partners by Friday, March 13.
Plans and partners could experience system unavailability.
What Is Happening?
The FEPOC will be performing an F5 security system upgrade in all environments on Saturday, March 7, 2026, according to the following schedule:
• Production (O2): From 5:30 a.m. through 1:00 p.m. Eastern Time
• Plan Test (C2): From 7:00 a.m. through 3:00 p.m. Eastern Time
• Pilot Usability (P2): From 7:00 a.m. through 3:00 p.m. Eastern Time
Who Is Affected?
All Plans
How This Impacts You
On Saturday, March 7, all products could be unavailable until the conclusion of the F5 security system upgrade.
Members will be unable to access the MyBlue® portal and the fepblue mobile app, and a standard maintenance page will be displayed on each to prevent access during the outage window. In advance of March 7, an alert message for users will be displayed.
Note: This is the first of two F5 security system upgrades. The second implementation is targeted for a Saturday in early April and will follow a similar outage pattern to the one above. That date is still being finalized and will be communicated to our plans and partners by Friday, March 13.
This scheduled maintenance affects: Enterprise Products (Prod) (Claims Audit Monitoring Tool (CAMT) (Prod), Quality Assurance Review (QAR) (Prod), Self-Service Reporting (Prod), Compass (AI chatbot), FEPOC BlueWeb (Prod)), Enrollment (Prod) (FEPDirect Enrollment (Prod), Enrollment Core Processor (Prod), Fulfillment (Prod), Intake & Workflow (Prod), Integrated Distributions (Prod), FEPDirect Retrieval (Prod)), Data Products (Prod) (Claims Processing (Prod), DataBasics (Prod), Customer Service (Prod), Field Services (Prod), Telephone Consumer Protection Act (TCPA) (Prod), FEP® BlueExchange® Reporting), Claims (Prod) (Claim Adjudication Engine (CAE) (Prod), Claims Intake Processor (Prod), Post Adjudication Manager (PAM) (Prod), FEPDirect Claims (Prod), FEPDirect Retrieval (Prod)), Customer and Member Services (Prod) (CareCoordination360 (Prod), Inquiry360 (Prod), Member360 (Prod), Communication and Engagement Center / SMC (Prod), Customer eService (Prod), Member Services Exchange Hub (Prod)), Data Exchange (Prod) (Bulk Batch (Plans and BCBSA FEP) (Prod), Bulk Batch -Third Party (Prod), B2B HIPAA Exchange (Prod), BlueExchange® (BX) (Prod), FEPExpress Messaging Services (FEMS)(Prod), Application Programming Interface Manager (APIM) (Prod), External/Internal APIs (Prod), COB Smart Integration (Prod), Medicare Plan Integration & CMS Exchange (Prod)), FEPOC Plan Test (Plan Test), and CCTI (Prod) (Plandocs (Prod), Fire (Prod), Tableau (Prod), Security Reports (Prod)).