All Products – All Environments – Availability – April 4 and April 11, 2026

Scheduled Maintenance Report for FEPOC Status Page

Completed

The scheduled maintenance has been completed.
Posted Apr 11, 2026 - 16:00 EDT

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Apr 11, 2026 - 01:30 EDT

Scheduled

Plan Impact
Plans and partners could experience system unavailability.

What Is Happening?
The FEPOC will be performing a Common Vulnerabilities and Exposures (CVE) security system upgrade in the Plan Test (C2) and Pilot Usability (P2) environments on Saturday, April 4, 2026, according to the following schedule:

• Plan Test (C2): From 12:00 a.m. through 3:00 p.m. Eastern Time
• Pilot/Usability (P2): From 12:00 a.m. through 3:00 p.m. Eastern Time

The second phase of the F5 upgrade and the CVE security system upgrade in all environments will take place on Saturday, April 11, 2026, according to the following schedule:

• Production (O2): From 1:30 a.m. through 4:00 p.m. Eastern Time
• Plan Test (C2): From 7:00 a.m. through 4:00 p.m. Eastern Time
• Pilot/Usability (P2): From 7:00 a.m. through 4:00 p.m. Eastern Time

Who Is Affected?
All Plans

How This Impacts You
On Saturday, April 4 and April 11, all products could be unavailable until the conclusion of the associated system upgrades.

In advance of April 11, an alert message for users will be displayed on MyBlue® portal.

For questions or assistance, please visit the Technical Support page on FEPOC BlueWeb.
Posted Mar 26, 2026 - 11:42 EDT
This scheduled maintenance affected: Enterprise Products (Prod) (Claims Audit Monitoring Tool (CAMT) (Prod), Quality Assurance Review (QAR) (Prod), Self-Service Reporting (Prod), Compass (AI chatbot), FEPOC BlueWeb (Prod)), Enrollment (Prod) (FEPDirect Enrollment (Prod), Enrollment Core Processor (Prod), Fulfillment (Prod), Intake & Workflow (Prod), Integrated Distributions (Prod), FEPDirect Retrieval (Prod)), Data Products (Prod) (Claims Processing (Prod), DataBasics (Prod), Customer Service (Prod), Field Services (Prod), Telephone Consumer Protection Act (TCPA) (Prod), FEP® BlueExchange® Reporting), Claims (Prod) (Claim Adjudication Engine (CAE) (Prod), Claims Intake Processor (Prod), Post Adjudication Manager (PAM) (Prod), FEPDirect Claims (Prod), FEPDirect Retrieval (Prod)), Customer and Member Services (Prod) (CareCoordination360 (Prod), Inquiry360 (Prod), Member360 (Prod), Communication and Engagement Center / SMC (Prod), Customer eService (Prod), Member Services Exchange Hub (Prod)), Data Exchange (Prod) (Bulk Batch (Plans and BCBSA FEP) (Prod), Bulk Batch -Third Party (Prod), B2B HIPAA Exchange (Prod), BlueExchange® (BX) (Prod), FEPExpress Messaging Services (FEMS)(Prod), Application Programming Interface Manager (APIM) (Prod), External/Internal APIs (Prod), COB Smart Integration (Prod), Medicare Plan Integration & CMS Exchange (Prod)), FEPOC Plan Test (Plan Test), and CCTI (Prod) (Plandocs (Prod), Fire (Prod), Tableau (Prod), Security Reports (Prod)).