System Alert: FEP® Insights – Production (O2) – Daily Data-Load Delays

Incident Report for FEPOC Status Page

Resolved

What Is Happening?
The FEPOC resolved the delay in the Daily Claims and Enrollment Data Loads in FEP® Insights.

Who Is Affected?
All Plans

How This Impacts You
All transactions in Claims Processing and Field Services data products are current.

Current Status
This issue is resolved. We will continue to monitor performance.

For questions or assistance, please visit the Technical Support page on FEPOC BlueWeb.
Posted Oct 08, 2025 - 10:27 EDT

Identified

Plan Impact
Plans and partners are experiencing report unavailability.

What Is Happening?
Daily claims and Enrollment Data Loads are delayed in FEP® Insights.

Who Is Affected?
All Plans

How This Impacts You
Transactions in Claims Processing and Field Services data products are current only as of October 6, 2025.

Note: The Open Claims Inventory dashboard in Claims Processing is current.

Current Status
We are addressing this issue, and an update will be provided by 4:00 p.m. Eastern Time on Wednesday, October 8, 2025.

For questions or assistance, please visit the Technical Support page on FEPOC BlueWeb.
Posted Oct 08, 2025 - 09:47 EDT
This incident affected: Data Products (Prod) (Claims Processing (Prod), Field Services (Prod)).
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