System Alert: FEPDirect Claims and Retrieval Applications – Production – Slowness
Incident
Report for FEPOC Status Page
Resolved
Current Status
The slowness issue has been resolved. We will continue to monitor performance.
Root Cause is still under investigation. Coordinating with BCBSA BluesNet to complete the detailed RCA.
How This Impacts You
The FEPDirect Claims and Retrieval applications are now available for all Plans.
The slowness issue has been resolved. We will continue to monitor performance.
Root Cause is still under investigation. Coordinating with BCBSA BluesNet to complete the detailed RCA.
How This Impacts You
The FEPDirect Claims and Retrieval applications are now available for all Plans.
Identified
What Is Happening?
The FEPOC is investigating reported errors in the FEPDirect Claims and Retrieval applications in the Production (O2) environment.
Who Is Affected?
All Plans
How This Impacts You
Plan users are experiencing slowness and receiving error messages in the FEPDirect Claims and Retrieval applications.
Current Status
We are addressing this issue, and an update will be provided when it is resolved.
For questions or assistance, please visit the Technical Support page on FEPOC BlueWeb.
The FEPOC is investigating reported errors in the FEPDirect Claims and Retrieval applications in the Production (O2) environment.
Who Is Affected?
All Plans
How This Impacts You
Plan users are experiencing slowness and receiving error messages in the FEPDirect Claims and Retrieval applications.
Current Status
We are addressing this issue, and an update will be provided when it is resolved.
For questions or assistance, please visit the Technical Support page on FEPOC BlueWeb.
This incident affected: Claims (Prod) (FEPDirect Claims (Prod), FEPDirect Retrieval (Prod)).