Planned System Maintenance - Release 3 2025 – Production (O2) – Implementation
Scheduled Maintenance
Report for FEPOC Status Page
Completed
What Is Happening?
The Release 3 2025 changes have been implemented successfully, and all online systems will resume the normal schedule.
Who is Affected?
All Plans.
How This Impacts You
Release 3 2025 implementation activities for 2025BLP028 – Care Coordination Technical Infrastructure (CCTI) Support and are not yet complete. The FEP Cognos and Advantage Suite Production applications will remain unavailable to facilitate the implementation and system maintenance activities. Additional Plan Notifications will be sent upon completion of these activities.
The Release 3 2025 changes have been implemented successfully, and all online systems will resume the normal schedule.
Who is Affected?
All Plans.
How This Impacts You
Release 3 2025 implementation activities for 2025BLP028 – Care Coordination Technical Infrastructure (CCTI) Support and are not yet complete. The FEP Cognos and Advantage Suite Production applications will remain unavailable to facilitate the implementation and system maintenance activities. Additional Plan Notifications will be sent upon completion of these activities.
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Scheduled
What Is Happening?
The Release 3 2025 Production (O2) Environment Implementation will occur between Friday, October 10, 2025, at 2:00 p.m. Eastern Time (ET) through Saturday, October 11, 2025, at 11:59 p.m. ET.
The Release 3 2025 implementation includes maintenance of the Enterprise Data Platform (EDP), which will begin on Friday, October 10, 2025, at 2:00 p.m. ET.
Additionally, on Saturday, October 11, 2025, starting at 1:30 a.m. ET, all applications will be unavailable until the conclusion of the Release 3 2025 implementation into Production (O2).
Who Is Affected?
All Plans
How This Impacts You
Cloudera and Ab Initio are key components of the EDP maintenance, and FEPOC has a need to perform an upgrade for both these components.
For additional Impacts:
Please refer to Release 3 2025 – Production (O2) – Implementation Reminder on FEPOC BlueWeb.
For questions or assistance, please visit the Technical Support page on FEPOC BlueWeb.
The Release 3 2025 Production (O2) Environment Implementation will occur between Friday, October 10, 2025, at 2:00 p.m. Eastern Time (ET) through Saturday, October 11, 2025, at 11:59 p.m. ET.
The Release 3 2025 implementation includes maintenance of the Enterprise Data Platform (EDP), which will begin on Friday, October 10, 2025, at 2:00 p.m. ET.
Additionally, on Saturday, October 11, 2025, starting at 1:30 a.m. ET, all applications will be unavailable until the conclusion of the Release 3 2025 implementation into Production (O2).
Who Is Affected?
All Plans
How This Impacts You
Cloudera and Ab Initio are key components of the EDP maintenance, and FEPOC has a need to perform an upgrade for both these components.
For additional Impacts:
Please refer to Release 3 2025 – Production (O2) – Implementation Reminder on FEPOC BlueWeb.
For questions or assistance, please visit the Technical Support page on FEPOC BlueWeb.
This scheduled maintenance affected: Enterprise Products (Prod) (Claims Audit Monitoring Tool (CAMT) (Prod), Quality Assurance Review (QAR) (Prod), Self-Service Reporting (Prod), Compass (AI chatbot), FEPOC BlueWeb (Prod)), Enrollment (Prod) (FEPDirect Enrollment (Prod), Enrollment Core Processor (Prod), Fulfillment (Prod), Intake & Workflow (Prod), Integrated Distributions (Prod)), Data Products (Prod) (Claims Processing (Prod), DataBasics (Prod), Customer Service (Prod), Field Services (Prod), Telephone Consumer Protection Act (TCPA) (Prod)), Claims (Prod) (Claim Adjudication Engine (CAE) (Prod), Claims Intake Processor (Prod), Post Adjudication Manager (PAM) (Prod), FEPDirect Claims (Prod)), Customer and Member Services (Prod) (CareCoordination360 (Prod), Inquiry360 (Prod), Member360 (Prod), Communication and Engagement Center / SMC (Prod), Customer eService (Prod), Member Services Exchange Hub (Prod)), and Data Exchange (Prod) (Bulk Batch (Plans and BCBSA FEP) (Prod), Bulk Batch -Third Party (Prod), B2B HIPAA Exchange (Prod), BlueExchange® (BX) (Prod), FEPExpress Messaging Services (FEMS)(Prod), Application Programming Interface Manager (APIM) (Prod), External/Internal APIs (Prod), COB Smart Integration (Prod), Medicare Plan Integration & CMS Exchange (Prod)).