All Systems Operational

About This Site

Use the information on this page for real-time updates on the status of our technical product health. The dashboard below aligns with the FEPOC Digital Products Catalog and demonstrates our commitment to transparency, keeping you informed about outages and product-maintenance activities.


For questions or assistance, please visit the Technical Support page on FEPOC BlueWeb.

Uptime over the past 90 days. View historical uptime.
Claims (Prod) ? Operational
90 days ago
99.81 % uptime
Today
Claim Adjudication Engine (CAE) (Prod) ? Operational
90 days ago
99.97 % uptime
Today
Claims Intake Processor (Prod) ? Operational
90 days ago
99.97 % uptime
Today
Post Adjudication Manager (PAM) (Prod) ? Operational
90 days ago
99.57 % uptime
Today
FEPDirect Claims (Prod) ? Operational
90 days ago
99.72 % uptime
Today
Customer and Member Services (Prod) ? Operational
90 days ago
99.69 % uptime
Today
CareCoordination360 (Prod) ? Operational
90 days ago
99.22 % uptime
Today
Inquiry360 (Prod) ? Operational
90 days ago
99.99 % uptime
Today
Member360 (Prod) ? Operational
90 days ago
99.63 % uptime
Today
Communication and Engagement Center / SMC (Prod) ? Operational
90 days ago
99.74 % uptime
Today
Customer eService (Prod) ? Operational
90 days ago
99.57 % uptime
Today
Member Services Exchange Hub (Prod) ? Operational
90 days ago
100.0 % uptime
Today
Data Exchange (Prod) ? Operational
90 days ago
100.0 % uptime
Today
Bulk Batch (Plans and BCBSA FEP) (Prod) ? Operational
90 days ago
100.0 % uptime
Today
Bulk Batch -Third Party (Prod) ? Operational
90 days ago
100.0 % uptime
Today
B2B HIPAA Exchange (Prod) ? Operational
90 days ago
100.0 % uptime
Today
BlueExchange® (BX) (Prod) ? Operational
90 days ago
100.0 % uptime
Today
FEPExpress Messaging Services (FEMS)(Prod) ? Operational
90 days ago
100.0 % uptime
Today
Application Programming Interface Manager (APIM) (Prod) ? Operational
90 days ago
100.0 % uptime
Today
External/Internal APIs (Prod) ? Operational
90 days ago
100.0 % uptime
Today
COB Smart Integration (Prod) ? Operational
90 days ago
100.0 % uptime
Today
Medicare Plan Integration & CMS Exchange (Prod) ? Operational
90 days ago
100.0 % uptime
Today
Data Products (Prod) ? Operational
90 days ago
99.83 % uptime
Today
Claims Processing (Prod) ? Operational
90 days ago
100.0 % uptime
Today
DataBasics (Prod) ? Operational
90 days ago
100.0 % uptime
Today
Customer Service (Prod) Operational
90 days ago
99.65 % uptime
Today
Field Services (Prod) ? Operational
90 days ago
100.0 % uptime
Today
Telephone Consumer Protection Act (TCPA) (Prod) ? Operational
90 days ago
99.52 % uptime
Today
Enrollment (Prod) ? Operational
90 days ago
99.92 % uptime
Today
FEPDirect Enrollment (Prod) ? Operational
90 days ago
99.93 % uptime
Today
Enrollment Core Processor (Prod) ? Operational
90 days ago
100.0 % uptime
Today
Fulfillment (Prod) ? Operational
90 days ago
100.0 % uptime
Today
Intake & Workflow (Prod) ? Operational
90 days ago
99.67 % uptime
Today
Integrated Distributions (Prod) ? Operational
90 days ago
100.0 % uptime
Today
Enterprise Products (Prod) ? Operational
90 days ago
99.95 % uptime
Today
Claims Audit Monitoring Tool (CAMT) (Prod) ? Operational
90 days ago
99.95 % uptime
Today
Quality Assurance Review (QAR) (Prod) ? Operational
90 days ago
99.8 % uptime
Today
Self-Service Reporting (Prod) ? Operational
90 days ago
100.0 % uptime
Today
Compass (AI chatbot) ? Operational
90 days ago
100.0 % uptime
Today
FEPOC BlueWeb (Prod) ? Operational
90 days ago
100.0 % uptime
Today
FEPOC Plan Test Operational
90 days ago
100.0 % uptime
Today
Plan Test Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Oct 26, 2025

No incidents reported today.

Oct 25, 2025

No incidents reported.

Oct 24, 2025
System Alert: CareCoordination360 Application – Plan Test – Slowness
Resolved - What Is Happening?
The FEPOC resolved an Advanced Search issue in the CareCoordination360 applications in the Plan Test (C2) environment.

Who Is Affected?
All Plans.

How This Impacts You
Plans are no longer receiving an error message when trying to retrieve the information.

Current Status
This issue is resolved. We will continue to monitor performance.

For questions or assistance, please visit the Technical Support page on FEPOC BlueWeb.
Oct 24, 09:45 EDT
Investigating - What Is Happening?
The FEPOC is investigating an Advanced Search issue in the CareCoordination360 applications in the Plan Test (C2) environment.

Who Is Affected?
All Plans

How This Impacts You
Plan are receiving an error message when trying to retrieve the information.

Current Status
We are addressing this issue, and an update will be provided when it is resolved.

For questions or assistance, please visit the Technical Support page on FEPOC BlueWeb.
Oct 24, 09:15 EDT
Oct 23, 2025
System Alert: MyBlue® Customer eService Application – Production (O2) – Slowness
Resolved - What Is Happening?
The FEPOC resolved the timeout and login issues in MyBlue® Customer eService in the Production (O2) environment.

Who Is Affected?
All Plans

How This Impacts You
Users are able to login and access the application now.

Current Status
This issue is resolved. We will continue to monitor performance.

For questions or assistance, please visit the Technical Support page on FEPOC BlueWeb.
Oct 23, 16:26 EDT
Oct 22, 2025
System Alert: Member360 Application – Production (O2) – Slowness
Resolved - This incident has been resolved.
Oct 22, 15:19 EDT
Investigating - What Is Happening?
The FEPOC resolved the Advanced Search issue in the Member360 application in the Production (O2) environment. 

Who Is Affected?
All Plans

How This Impacts You
Plan are receiving an error message when trying to retrieve the information.

Current Status
This issue is resolved. We will continue to monitor performance.

For questions or assistance, please visit the Technical Support page on FEPOC BlueWeb.
Oct 22, 15:13 EDT
Update - We are continuing to work on a fix for this issue.
Oct 22, 14:24 EDT
Identified - What Is Happening?
The FEPOC is investigating an Advanced Search issue in the Member360 application in the Production (O2) environment. 

Who Is Affected?
All Plans

How This Impacts You
Plan are receiving an error message when trying to retrieve the information.

Current Status
We are addressing this issue, and an update will be provided when it is resolved.

For questions or assistance, please visit the Technical Support page on FEPOC BlueWeb.
Oct 22, 14:24 EDT
Oct 21, 2025
System Alert: FEP® Insights – Production (O2) – Daily Data-Load Delays
Resolved - What Is Happening?
The FEPOC resolved the delay issue in the daily claims and enrollment data loads in FEP® Insights.

Who Is Affected?
All Plans

How This Impacts You
All transactions in Claims processing, Field Services, TCPA, Audyt IQ, Self-service Reporting and the Claim Timeliness data products are current as of October 20, 2025.

Current Status
This issue was resolved. We will continue to monitor performance.

For questions or assistance, please visit the Technical Support page on FEPOC BlueWeb.
Oct 21, 12:21 EDT
Identified - Plan Impact
Plans and partners are experiencing report unavailability.

What Is Happening?
Daily claims and enrollment data loads are delayed in FEP® Insights.

Who Is Affected?
All Plans.

How This Impacts You
Daily claims and enrollment data loads are delayed in FEP Insights. As a result, transactions in Claim processing, Field Services, Audyt IQ Self-service Reporting and Claim Timeliness data product are current only as of October 19, 2025.

Note: The Open Claims Inventory dashboard in Claims Processing is current.

Current Status
We are addressing this issue, and an update will be provided by 4:00 p.m. Eastern Time on Tuesday, October 21, 2025.

For questions or assistance, please visit the Technical Support page on FEPOC BlueWeb.
Oct 21, 09:49 EDT
Planned Emergency System Maintenance - Load Balancing Systems
Completed - The scheduled maintenance has been completed.
Oct 21, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 22:00 EDT
Scheduled - What Is Happening?
The FEPOC will be performing emergency maintenance on our load balancing infrastructure starting at 10:00 p.m. Eastern Time. This urgent security update addresses vendor-identified software vulnerability that could impact our overall security posture.

How This Impacts You
No disruption to customer-facing services is expected. We will temporarily route traffic through our secondary load balancer while closely monitoring system performance. If any issues arise, traffic will be immediately switched back to the primary load balancer.

Current Status
A follow-up confirmation update will be posted after the maintenance window has concluded and stability has been verified.

Thank you for your understanding as we take decisive action to safeguard system stability and security.

For questions or assistance, please visit the Technical Support page on FEPOC BlueWeb.
Oct 20, 18:17 EDT
Oct 20, 2025
System Alert: FEP® Insights – Production – Availability
Resolved - This incident has been resolved.
Oct 20, 19:04 EDT
Identified - Plan Impact
Plans and partners are experiencing report unavailability.

What Is Happening?
The FEPOC is investigating an availability issue with FEP® Insights reports in the Production (O2) environment.

Who Is Affected?
All Plans

How This Impacts You
An AWS outage occurred this morning that impacted system availability.

Current Status
Our teams are actively monitoring the situation and will provide updates as more information becomes available and when the issue is resolved. We appreciate your patience and understanding.

For questions or assistance, please visit the Technical Support page on FEPOC BlueWeb.
Oct 20, 14:53 EDT
System Alert: FEP® Insights – Plan Test – Availability
Resolved - What Is Happening?
The FEPOC resolved the unavailability of FEP® Insights Reports in the Plan Test (C2) environment.

Who Is Affected?
All Plans

How This Impacts You
An AWS outage that occurred this morning that impacted system availability has been resolved. The FEP® Insights Reports and Data products are available now.

Current Status
This issue is resolved. We will continue to monitor performance.

For questions or assistance, please visit the Technical Support page on FEPOC BlueWeb.
Oct 20, 14:31 EDT
Identified - Plan Impact
Plans and partners are experiencing system unavailability.

What Is Happening?
The FEPOC is investigating the unavailability of FEP® Insights Reports in the Plan Test (C2) environment.

Who Is Affected?
All Plans

How This Impacts You
An AWS outage occurred this morning that impacted system availability.

Current Status
Our teams are actively monitoring the situation and will provide updates as more information becomes available or when the issue is resolved.
We appreciate your patience and understanding.

For questions or assistance, please visit the Technical Support page on FEPOC BlueWeb.
Oct 20, 10:35 EDT
Oct 19, 2025

No incidents reported.

Oct 18, 2025
System Alert: FEPDirect Claims – Production – Slowness
Resolved - What Is Happening?

The FEPOC resolved the slowness, and Claims are no longer stuck in the In Process (INP) or BRE status for FEPDirect Claims application in the Production (O2) environment.

Who Is Affected?
All Plans

Current Status
This issue is resolved. We will continue to monitor performance.

For questions or assistance, please visit the Technical Support page on FEPOC BlueWeb.
Oct 18, 13:56 EDT
Identified - Plans and partners are experiencing slow system performance

What Is Happening?
The FEPOC is investigating reported slowness in the FEPDirect Claims processing in the Production (O2) environment.

Who Is Affected?
All Plans

How This Impacts You
Plan users are experiencing slowness and Claims are stuck in an In Process (INP) status.

Current Status
We are addressing this issue, and an update will be provided when it is resolved. 

For questions or assistance, please visit the Technical Support page on FEPOC BlueWeb.
Oct 18, 13:10 EDT
Oct 17, 2025
System Alert: FEP® Insights – Production (O2) – Daily Data-Load Delays
Resolved - What Is Happening?
The FEPOC resolved the delay in the Daily Claims and Enrollment Data Loads in FEP® Insights.

How This Impacts You
All transactions in Claim processing, Field Services, TCPA, Audit IQ SSR and the Claim Timeliness data products are current as of October 16, 2025.

Current Status
This issue is resolved. We will continue to monitor performance.
Oct 17, 14:30 EDT
System Alert: FEPDirect Claims and Workflow Applications – Production – Slowness
Resolved - What Is Happening?
The FEPOC resolved the slowness and timeouts that were occurring in the FEPDirect Claims and Workflow applications in the Production (O2) environment.

Who Is Affected?
All Plans

Current Status
This issue is resolved. We will continue to monitor performance. For questions or assistance, please visit the Technical Support page on FEPOC BlueWeb. 

For questions or assistance, please visit the Technical Support page on FEPOC BlueWeb.
Oct 17, 09:15 EDT
Identified - Plan Impact
Plans and partners are experiencing slow system performance.

What Is Happening?
The FEPOC is investigating reported slowness in the FEPDirect Claims and Workflow applications in the Production (O2) environment.

Who Is Affected?
All Plans

How This Impacts You
Plan users are experiencing slowness, timeouts and receiving blank pages in FEPDirect Claims and Workflow application.

Current Status
We are addressing this issue, and an update will be provided when it is resolved. 

For questions or assistance, please visit the Technical Support page on FEPOC BlueWeb.
Oct 17, 08:33 EDT
Oct 16, 2025

No incidents reported.

Oct 15, 2025
System Alert: FEPDirect - Production - Performance
Resolved - This incident has been resolved.
Oct 15, 22:19 EDT
Investigating - Plan Impact
Plans and partners are no longer experiencing slow system performance in FEPDirect and Workflow.

What Is Happening?
The FEPOC has resolved an issue with slow response time and time-outs in the FEPDirect application.

How This Impacts You
This may cause intermittent performance issues in business solutions.

Current Status
We will provide you with an update on the situation within two hours or when the issue is resolved.

For questions or assistance, please visit the Technical Support page on FEPOC BlueWeb.
Oct 15, 21:37 EDT
System Alert: Member360 Application – Production (O2) – Slowness
Resolved - What Is Happening?
The FEPOC resolved the Advanced Search issue in the Member360 application in the Production (O2) environment.  

Who Is Affected?
All Plans

Current Status
This issue is resolved. We will continue to monitor performance.

For questions or assistance, please visit the Technical Support page on FEPOC BlueWeb.
Oct 15, 17:41 EDT
Identified - Plan Impact
Plans and partners are experiencing slow system performance.

What Is Happening?
The FEPOC is investigating an Advanced Search issue in the Member360 application in the Production (O2) environment.  

Who Is Affected?
All Plans

How This Impacts You
Plan are receiving an error message when trying to retrieve the information.

Current Status
We are addressing this issue, and an update will be provided when it is resolved.

For questions or assistance, please visit the Technical Support page on FEPOC BlueWeb.
Oct 15, 17:23 EDT
Oct 14, 2025
System Alert: FEPDirect Claims and Workflow Applications – Production – Slowness
Resolved - What Is Happening?

The FEPOC resolved the slowness and timeouts that were occurring in the FEPDirect Claims and Workflow applications in the Production (O2) environment.

Who Is Affected?
All Plans

Current Status
This issue is resolved. We will continue to monitor performance.
Oct 14, 18:04 EDT
Identified - Plan Impact
Plans and partners are experiencing Slow system performance

What Is Happening?
The FEPOC is investigating reported slowness in the FEPDirect Claims and Workflow applications in the Production (O2) environment.  

Who Is Affected?
All Plans

How This Impacts You
Plan users are experiencing slowness, timeouts and receiving blank pages in FEPDirect Claims and Workflow application.

Current Status
We are addressing this issue, and an update will be provided when it is resolved.

For questions or assistance, please visit the Technical Support page on FEPOC BlueWeb.
Oct 14, 16:30 EDT
Oct 13, 2025

No incidents reported.

Oct 12, 2025

No incidents reported.

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FEP, Federal Employee Program and FEP Operations Center are the lawful trademarks of the Blue Cross and Blue Shield Association and are used by the Service Benefit Plan Administrative Services Corporation with permission.
FEPOC is a service mark of the Blue Cross and Blue Shield Association and is used by the Service Benefit Plan Administrative Services Corporation with permission.