All Systems Operational

About This Site

Use the information on this page for real-time updates on the status of our technical product health. The dashboard below aligns with the FEPOC Digital Products Catalog and demonstrates our commitment to transparency, keeping you informed about outages and product-maintenance activities.


For questions or assistance, please visit the Technical Support page on FEPOC BlueWeb.

Uptime over the past 90 days. View historical uptime.
Claims (Prod) Operational
90 days ago
99.92 % uptime
Today
Claim Adjudication Engine (CAE) (Prod) Operational
90 days ago
100.0 % uptime
Today
Claims Intake Processor (Prod) Operational
90 days ago
100.0 % uptime
Today
Post Adjudication Manager (PAM) (Prod) Operational
90 days ago
99.92 % uptime
Today
FEPDirect Claims (Prod) Operational
90 days ago
99.78 % uptime
Today
Customer and Member Services (Prod) Operational
90 days ago
99.9 % uptime
Today
CareCoordination360 (Prod) Operational
90 days ago
99.87 % uptime
Today
Inquiry360 (Prod) Operational
90 days ago
99.97 % uptime
Today
Member360 (Prod) Operational
90 days ago
99.81 % uptime
Today
Communication and Engagement Center / SMC (Prod) Operational
90 days ago
99.92 % uptime
Today
Customer eService (Prod) Operational
90 days ago
99.83 % uptime
Today
Member Services Exchange Hub (Prod) Operational
90 days ago
100.0 % uptime
Today
Data Exchange (Prod) Operational
90 days ago
99.99 % uptime
Today
Bulk Batch (Plans and BCBSA FEP) (Prod) Operational
90 days ago
99.94 % uptime
Today
Bulk Batch -Third Party (Prod) Operational
90 days ago
100.0 % uptime
Today
B2B HIPAA Exchange (Prod) Operational
90 days ago
100.0 % uptime
Today
BlueExchange® (BX) (Prod) Operational
90 days ago
99.97 % uptime
Today
FEPExpress Messaging Services (FEMS)(Prod) Operational
90 days ago
100.0 % uptime
Today
Application Programming Interface Manager (APIM) (Prod) Operational
90 days ago
100.0 % uptime
Today
External/Internal APIs (Prod) Operational
90 days ago
100.0 % uptime
Today
COB Smart Integration (Prod) Operational
90 days ago
100.0 % uptime
Today
Medicare Plan Integration & CMS Exchange (Prod) Operational
90 days ago
100.0 % uptime
Today
Data Products (Prod) Operational
90 days ago
99.84 % uptime
Today
Claims Processing (Prod) Operational
90 days ago
100.0 % uptime
Today
DataBasics (Prod) Operational
90 days ago
100.0 % uptime
Today
Customer Service (Prod) Operational
90 days ago
99.62 % uptime
Today
Field Services (Prod) Operational
90 days ago
100.0 % uptime
Today
Telephone Consumer Protection Act (TCPA) (Prod) Operational
90 days ago
99.62 % uptime
Today
Enrollment (Prod) Operational
90 days ago
99.93 % uptime
Today
FEPDirect Enrollment (Prod) Operational
90 days ago
99.9 % uptime
Today
Enrollment Core Processor (Prod) Operational
90 days ago
100.0 % uptime
Today
Fulfillment (Prod) Operational
90 days ago
100.0 % uptime
Today
Intake & Workflow (Prod) Operational
90 days ago
99.75 % uptime
Today
Integrated Distributions (Prod) Operational
90 days ago
100.0 % uptime
Today
Enterprise Products (Prod) Operational
90 days ago
99.96 % uptime
Today
Claims Audit Monitoring Tool (CAMT) (Prod) Operational
90 days ago
99.94 % uptime
Today
Quality Assurance Review (QAR) (Prod) Operational
90 days ago
99.95 % uptime
Today
Self-Service Reporting (Prod) Operational
90 days ago
99.92 % uptime
Today
Compass (AI chatbot) Operational
90 days ago
100.0 % uptime
Today
FEPOC BlueWeb (Prod) Operational
90 days ago
100.0 % uptime
Today
FEPOC Plan Test Operational
90 days ago
100.0 % uptime
Today
Plan Test Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Dec 24, 2025

No incidents reported today.

Dec 23, 2025

No incidents reported.

Dec 22, 2025

No incidents reported.

Dec 21, 2025

No incidents reported.

Dec 20, 2025
System Alert: Standard 837 Bulk Claims Processing Delays – Production – Availability
Resolved - What Is Happening?
The FEPOC resolved an issue causing a delay with Standard 837 Bulk Claims Processing in the Production environment.

Note: There is a backlog of the Claims that need to be processed from this morning.

Who Is Affected?
All Plans

How This Impacts You
After the backlog of Claims are completed, Plans can view Standard 837 Bulk claims and receive their associated 837 EDI Acknowledgements and Claim Responses Records.

Current Status
The issue is resolved. We will continue to monitor system performance.

For questions or assistance, please visit the Technical Support page on FEPOC BlueWeb.
Dec 20, 12:42 EST
Investigating - Plan Impact
Plans and partners are experiencing system unavailability.

What Is Happening?
The FEPOC is investigating an issue causing a delay with Standard 837 Bulk Claims Processing in the Production environment.

Who Is Affected?
All Plans

How This Impacts You
Users may experience delays when viewing Standard 837 Bulk claims and receiving their associated 837 EDI Acknowledgements and Claim Responses Records.

Current Status
We are addressing this issue, and an update will be provided when it is resolved.

For questions or assistance, please visit the Technical Support page on FEPOC BlueWeb.
Dec 20, 08:49 EST
Dec 19, 2025

No incidents reported.

Dec 18, 2025

No incidents reported.

Dec 17, 2025

No incidents reported.

Dec 16, 2025

No incidents reported.

Dec 15, 2025
System Alert: Member360 and Inquiry 360 Application – Production (O2) – Availability
Resolved - What Is Happening?
Plans are advised that errors when trying to pull any information using Member360 and Inquiry360 applications are resolved in the Production (O2) environment.

Who Is Affected?
All Plans

How This Impacts You
Plans are no longer having availability issues when attempting to access Member360 and Inquiry360 applications.

Current Status
This issue is resolved.

For questions or assistance, please visit the Technical Support page on FEPOC BlueWeb.
Dec 15, 16:01 EST
Investigating - Plan Impact
Plans and partners are experiencing system unavailability.

What Is Happening?
The FEPOC is investigating an availability issue in the Member360 and Inquiry360 application in the Production (O2) environment.  

Who Is Affected?
All Plans

How This Impacts You
Plans are receiving an error message when trying to retrieve information.

Current Status
We are addressing this issue, and an update will be provided when it is resolved.

For questions or assistance, please visit the Technical Support page on FEPOC BlueWeb.
Dec 15, 15:28 EST
Dec 14, 2025

No incidents reported.

Dec 13, 2025

No incidents reported.

Dec 12, 2025
System Alert: FEP Insights - Production (O2) - Delay
Postmortem - Read details
Dec 16, 14:33 EST
Resolved - What Is Happening?
The FEPOC resolved the delay in the Daily Claims and Enrollment Data Loads in FEP® Insights.

Who Is Affected?
All Plans

How This Impacts You
All related reports can now be run with the most recent data.

Current Status
This issue is resolved. We will continue to monitor performance.

For questions or assistance, please visit the Technical Support page on FEPOC BlueWeb.
Dec 12, 12:03 EST
Identified - Plan Impact
Plans and partners are experiencing delayed files or reports.

What Is Happening?
Daily claims and enrollment data loads are delayed in FEP® Insights.

Who Is Affected?
All Plans.

How This Impacts You
Transactions in the Claims Processing data product are current only as of December 10, 2025.
Note: The Open Claims Inventory dashboard in Claims Processing is current.

Current Status
We are addressing this issue, and an update will be provided by 12:00 p.m. Eastern Time on Friday, December 12, 2025.

For questions or assistance, please visit the Technical Support page on FEPOC BlueWeb.
Dec 12, 09:30 EST
Dec 11, 2025

No incidents reported.

Dec 10, 2025

No incidents reported.

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FEP, Federal Employee Program and FEP Operations Center are the lawful trademarks of the Blue Cross and Blue Shield Association and are used by the Service Benefit Plan Administrative Services Corporation with permission.
FEPOC is a service mark of the Blue Cross and Blue Shield Association and is used by the Service Benefit Plan Administrative Services Corporation with permission.